Before the story airs: Duke Energy Progress customers blind-sided?
Posted February 18, 2014
You get your utility bill and it's hundreds, even thousands of dollars more than usual. What do you do? Call the company and ask them why, right?
After nearly two dozen Duke Energy Progress customers e-mailed us with complaints – we had to investigate!
The customers were suddenly blind-sided by hefty deposits added to their monthly bill. No phone call, no warning, just huge bills. It’s happening to long time customers who SAY they pay their bills on time.
Customers who complained to 5 On Your Side call the added fees "unfair" and even "corporate bullying."
I took the complaints straight to Duke Energy Progress for answers. Our investigation uncovers why Duke Energy Progress is adding the deposits – and the three triggers that could ZAP YOU with a shockingly EXPENSIVE power bill!
Join me on WRAL-TV Wednesday at 5:30 p.m. for the rest of the story.