BB&T is back: Overnight issue had some seeing zero balance
Posted January 27, 2015
Updated January 28, 2015
Raleigh, N.C. — A “processing issue” resulted in a number of BB&T customer accounts either having incorrect or negative balances, the bank said Tuesday evening.
By 7 a.m. on Wednesday, a bank spokesman said all issues were resolved.
"BB&T has addressed the processing issue and accounts now have accurate balances. We want to assure our clients that overdraft fees have been refunded," BB&T Corporate Communications Strategist Brian Davis said in a statement.
Davis said transactions from the weekend of Jan. 24 and 25 were processed incorrectly, in some cases triggering overdraft fees.
The bank posted an apology to Facebook Tuesday after reports of balances wiped out began to circulate on the internet.
"We understand that this has created hardships for many of our clients, both personally and financially. BB&T wholeheartedly apologizes and thanks our clients for their continued patience," Davis said.
The bank, which did not say how many customers were impacted, said the issue was not the result of a security breach or any other cybersecurity event.