The state Department of Health and Human Services has failed to perform adequate tests on a new Medicaid computer system set to launch July 1, according to a state audit released Wednesday.
The computer system, called NCTracks, is designed to replace the current, 25-year-old Medicaid Management Information System for processing claims. The new system has been touted by officials as key in Gov. Pat McCrory’s initiative to overhaul the department.
The report from State Auditor Beth Wood said DHHS has not properly tested the system, and the production testing process has flaws. The audit also found:
- Key decisions about the addition of 1,500 user accounts and privacy and security procedures have not been made yet.
- A vendor hired to oversee the project did not conduct independent verifications required by the federal government, and another vendor set its own guidelines for whether its work was acceptable.
- The department has established no criteria to determine whether the system is ready to be activated.
DHHS spokesman Ricky Diaz said the administration has been working “around the clock” to get NCTracks ready for its July 1 debut and has already corrected some of the problems outlined in the audit.
“Transitions of this magnitude never go perfectly, and we are taking proactive steps to prepare for any potential issues,” he said in a statement. “To help avoid confusion and delayed payments, we urge providers to take advantage of training opportunities we have made available both online and in-person as soon as possible. Additionally, we have established a call center to deal with the expected influx of call volume after July 1 and formed a response team to address user issues.”