Local News

AT&T, Time Warner outages reported

Posted July 21, 2010

— Having trouble reaching someone by cell phone today? They may be part of an AT&T phone outage in the Southeast.

The company began experiencing problems at about 7 a.m. in North Carolina, Georgia and Tennessee, spokeswoman Crystal Prince said. Crews were working to fix the problem, she said, but she couldn't provide specific information about the nature of the problem or where crews were trying to make repairs.

AT&T didn't have an estimate of when service would be restored.

"AT&T is experiencing a wireless service interruption in parts of the Eastern North Carolina area. As a result, some customers in these areas may be having trouble making and receiving calls," Prince said in a statement. "AT&T is working on a solution to the problem and will provide updates going forward. We apologize to our customers for the inconvenience."

AT&T wireless customers in Raleigh, Carthage, Sanford, Goldsboro, Fayetteville, Wilson and Durham have reported to WRAL News that they have been unable to make calls and receive voice-mail messages.

AT&T sign Cell phone outage plagues AT&T customers in N.C.

Prince said it was unclear how many customers were affected.

Meanwhile, some Time Warner Cable digital cable customers were unable to see some channels.

Spokeswoman Melissa Buscher said a software problem caused some channel to go dark.

Most customers had service restored by mid-afternoon, and the rest had service by 9:45 p.m., spokesman Keith Poston said. There was no estimate of the number of customers affected.

163 Comments

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  • ait123 Jul 22, 9:52 a.m.

    cjackson181, find a utility company that doesn't bill you a month in advance. Directv and dish network do as well.

  • CowboysFan Jul 22, 8:19 a.m.

    i've never really had a problem with twc. and if i did, i call them and they are out there within the hour if not the next day depending on the time of day i call.

  • Jenny8 Jul 21, 7:58 p.m.

    How do you tell if AT&T had an outage?

    If you dont live within sight of a 4 lane hiway AT&T doesnt work anyway.

  • cjackson181 Jul 21, 7:50 p.m.

    I have had nothing but problems since I started with TWC. It is getting to where there is even no point calling about anything, they always have some excuse or answer about things. I might be getting ready to switch service if things dont get better. The rates are always high, something always wrong with the bill and not to mention, THEY BILL YOU A MONTH IN ADVANCE. I MEAN YOU HAVENT EVEN USED THE SERVICE AND THEY ALREADY HAVE YOUR NEXT BILL PRINTED.

  • Jeff_W Jul 21, 7:28 p.m.

    I seem to have the dark channels problem with TWC a lot. Frankly, I am tired of calling about it. TWC reports that software caused 'some' channels to go dark.... at my house it more than 3/4 of the digital channels. And, NO, they never deduct or reduce the bill. As a reward for staying with TWC, they raise your rates.

  • mld74 Jul 21, 7:22 p.m.

    I received service back on my TracFone about five minutes ago, so it seems that AT&T has much of the problem fixed...HOPEFULLY.

  • mld74 Jul 21, 7:13 p.m.

    SafeLink, NET10 and Straight Talk are service brands under TracFone, so yes. According an article on Wikipedia, TracFone uses AT&T Wireless and T-Mobile to provide network service for GSM models. They use Verizon Wireless and U.S. Cellular to provide network service for CDMA models. Some citations (additional references) are needed though.

  • Tax Man Jul 21, 7:01 p.m.

    Now, is TWC going to automatically credit our bill or do we have to call them and ask for the credit? I had few channels Tuesday night and next to none all day today - they are back on now. But at the rate I pay for this service they should credit me with two days lost service!

  • dar01 Jul 21, 6:48 p.m.

    Apparently Tracfone/Safelink is also affected?

  • mld74 Jul 21, 6:40 p.m.

    A Wilmington TV network reported that U-Verse Voice, operated by AT&T, is also affected. I don't know of anyone around this immediate area though who uses the service.

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