Army major faults USAA for unauthorized withdraw
Posted October 20, 2015
Fayetteville, N.C. — A retired Army major from Leland is furious after her account with USAA was compromised, an identity theft she told the Fayetteville Observer could have been prevented with better customer service.
Veronica Carter told the newspaper that someone called USAA three times to try to persuade a customer service representative to withdraw money from her account.
On the fourth call, the person gave Carter's social security number and the make and model of her car as verification, and the customer service representative authorized a $2,900 withdraw. The check was sent via FedEx to a woman in Anne Arundel County, Maryland.
Carter said she got an alert when her balance fell, but that USAA never contact her, either to verify the withdraw or to notify her about the three failed attempts to access her account.