Aid centers closing, FEMA pushes hotline for Hurricane Matthew help

Posted November 22, 2016

Matthew damage in Goldsboro

As disaster recovery centers operated by North Carolina Emergency Management and FEMA begin to close across eastern North Carolina, assistance remains available by phone for those who need to request help or check the status of promised aid in recovery and rebuilding from Hurricane Matthew.

Call the FEMA Helpline at 800-621-3362 for voice, 711 and Video Relay Service.Those who are deaf, hard of hearing or have a speech disability and use a TTY can call 800-462-7585. These toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week. Help is available in many languages.

Any communication with FEMA should include the nine-digit registration number used to track individual assistance requests. Those waiting for help should report any change in address or phone number – even if only temporary – to FEMA.

For questions about National Flood Insurance Program claims, call FEMA’s Helpline at 800-621-3362 and choose option two.


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