After a year, viewer still waits for his tranquil backyard

“If you look underneath…all under here there's no dirt," he said.

Juehrs has tried to get the retaining wall and uneven concrete patio fixed since last summer, investing more than $58,000 in the project with Capitol Pools and Spa.

Company owner Ben Linthicum came out after the wall started to give and the concrete started to buckle, Juehrs said.

“At its tallest point, the wall was about 10 feet high and created room for landscaping,” he said.

Juehrs put in palm trees and other plants, but then the landscaping started to slide.

"So (Linthicum) had his guys come in six weeks ago and start disassembling it, and then dug out 3 feet, and started putting that in, and he hasn't been back since," Juehrs said.

The shorter concrete wall was the company’s fix, but a Johnston County inspector ordered all work to stop because Capitol Pools and Spa never obtained a work permit.

After a year of struggles, Juehrs emailed 5 On Your Side for help – and told Linthicum, who showed up while WRAL talked with Juehrs.

“Well, we had conflicting reports, so we want to make sure it’s right,” Linthicum said of the delays. “I mean, you just can’t come out, snap your fingers and just fix it.”

After assessments from two different engineers, Linthicum believes work should be able to restart next week, and it’ll take about a week to complete.

Linthicum, who said the problem will be fixed, blames the problem on significant water run-off.

Juehrs just wants his pool and tranquil backyard back.

“People make mistakes. I just want it taken care of, and it should have been taken care of a year ago,” he said.