Local News

911 service restored after cable cut

Posted May 2, 2008

— Five North Carolina counties were left without emergency phone service for several hours Friday after a cable was cut, authorities said.

Fire and police departments in Person, Granville, Franklin, Vance and Warren counties reported phone service was out late Friday morning.

A contractor for Time Warner Cable crew severed an Embarq cable near U.S. Highway 158 near Littleton, Time Warner spokeswoman Melissa Buscher said.

“One of our large contractors was there laying conduit for cable and cut the Embarq line. We regret the accident happened and are fully investigating how it happened,” Buscher said.

An unrelated cable cut between Henderson and Franklin Fiday morning disrupted the redundancy Embarq built into the lines to minimize the prospect of service disruption, company spokesman Tom Matthews said.

Service was restored to all affected areas by about 3:30 p.m., Matthews said. As many as 45,000 lines were affected by the outage, he said.


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  • oldschooltarheel May 2, 2008

    did I hear a "my bad"?

  • PeaceOut2017 May 2, 2008

    I call 1911 not 911, as in model A1

  • iamforjustice May 2, 2008

    lol...we all are so spoiled.

  • rnkellie51303 May 2, 2008

    I think it's a conspiracy...someone from FRMC prob did it..lol

  • fl2nc2ca2md2nc May 2, 2008

    Well, at least all of our sites restored. The (Embarq) rep mentioned that there were actually two fiber cuts so that may be why the story is still indicating that there are 9-11 call centers still down...

  • fl2nc2ca2md2nc May 2, 2008

    Harry, evidently I came across wrong. I do appreciate what is involved and what they have to go through to fix it. There are many factors which can make their jobs difficult. We were just talking about that at work actually.

    All I was saying is that _because_ it is such a difficult job I would be surprised if it was repaired by 3pm.

    Looks like they pretty much met that estimate so kudos to them. Embarq did a great job restoring service on this one.

  • Harry Canyon May 2, 2008

    It depends on how much damage was done. Years ago most telephone companies laid their cables next to eachother. If that's the case with this incident the redundant cables were probably damaged as well. I do know Emabarq is in the process of replacing the old copper cable with fiber optic and laying one side of the cable on one side of the road and the protect side on the other side of the road. Of course this is all for naught if the cable damaged is aerial.

  • 5lb_Possum May 2, 2008

    According to my police scanner it was a fiber optic cable in Roanoke Rapids. I've been without internet until now. That really sucked. It seems like they would use the emergency broadcast system to notify people of alternate emergency numbers or something along those lines.

  • t4150 May 2, 2008

    This is NOT useful information. I am in Granville, and all long distance and internet was busted up as well, and most people here that have internet are either DSL or dial-up, and there were no or very few news bulletins on TV about this. Nothing much on the radio either.

  • 2 great kids May 2, 2008

    woo hoo...my sprint cell phone came back on @ 3pm...the banks and all where affected by this..one of my coworkers said all the ATM's in the area of Henderson were not working @ lunch along with the banks.