Local News

911 employee of the year answered more than 5,000 calls in a month

Posted September 6, 2012

— A call taker at the Raleigh-Wake Emergency Communications Center has been named the state's 911 employee of the year after she set a record for handling the most calls in a single month.

Heather Corbett answered 5,269 calls in May.

"Unless I'm mistaken, this is by far the most phone calls ever answered by one person in a month and by anyone who has ever been employed here," said Jesse Creech, who is Corbett's supervisor. "It was a number I had to share with everyone as it is amazing to me."

Corbett competed with 911 employees from across the state for the honor, given by the North Carolina Chapter of the National Emergency Number Association.

In nominating her, Emergency Communications Director Barry Furey noted that Corbett had a bit of an advantage when it came to the sheer volume of calls. The center saw the number of calls skyrocket in the spring, after the state implemented10-digit dialing.

Instead of dialing the 919 area code, thousands of callers have been mistakenly dialing 911 and hanging up, officials said. That prompts a return call from dispatchers, who must verify whether there is an emergency.

Still, Furey said, Corbett's performance has been exemplary.

"None of these 5,269 calls resulted in a complaint," he said. "And she was able to maintain an emergency medical dispatch score of 100 percent for the month."


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  • Obamacare is back again Sep 6, 2012

    If she worked a standard 40 hours a week, that's almost 29 calls handled per hour. That's crazy.

    If she worked 60 hours per week, that almost 20 calls per hour.....still impressive.

  • 2323 Sep 6, 2012

    Rock on Heather! Thank you for what you do!

  • thinlady1 Sep 6, 2012

    Congratulations...job well done...
    hope they gave you a bonus.......

  • grooveus Sep 6, 2012

    Very nice job and keep up the good work.Thank you for what you do.

  • insert name here Sep 6, 2012

    I bet most of them were probably dialed by accident since people still dont know how to dial 919 instead of 911 LOL. However, congrats on a fine job!

  • Iwork4911 Sep 6, 2012

    Wow!! Job well done. Congratulations!!

  • Obamacare is back again Sep 6, 2012

    That's impressive. She'll be running that place before long.

  • Scubagirl Sep 6, 2012

    Congratulations to her! Good job.

    I do wonder however, how many of those were mis-dials due to adding the 919 requirement??

  • Glass Half Full Sep 6, 2012

    Congratulations & thank you for your service to the community!

  • Spock Sep 6, 2012

    The number is probably a big jump due to the crazy folks that now have to dial the full ten digits and did not "watch their fingers."