5 On Your Side

Goldsboro tree-cutting company leaves damage

Posted February 14, 2011

Map Marker  Find News Near Me

— Sharon Moon wanted a large tree on her Clayton property taken down.

“It was overhanging the house, and we were afraid that one day it was going to fall down,” she said.

Moon said the tree also made the area too shady for grass to grow.

In December, Moon hired Andy Williams, owner of Williams Tree and Stump Service in Goldsboro, to cut it down and leave it. When he finished, Moon paid Williams $300.

The next day, Moon noticed what else Williams did.

“There were pieces that were ripped off of the roof, at the edge. So, when you looked up, you could actually see gouges of the roof taken off when the tree came down. The gutter was all smashed up, dented, scratched and smashed in,” Moon said.

And the branches of another tree were left hanging.

“He had to have noticed,” she said, “and he never said one thing to us.”

williams tree Goldsboro tree-cutting company leaves damage

Making it worse, the Moons had recently replaced the roof and added new siding.

Moon said she called Williams 16 times but never heard back.

She since had the house repaired and still needs to get the hanging tree branches pulled down.

Williams told 5 on Your Side that he did return Moon’s first call and agreed to go over there but “just didn’t.” He later paid Moon $375 to cover all of the repairs.

In hindsight, Moon said she wishes she had checked William's work before she paid him when he came to the door. 

“Life is hard enough, and to have to deal with people like this, I don't think it's fair to the consumer,” Moon said.

Moon advises other consumers not to pay until they make sure the work is done correctly. 

13 Comments

This story is closed for comments.

Oldest First
View all
  • BULLDOZER Feb 18, 2011

    Always inspect what you expect. Sometimes workers don't see damage that they have caused, sorry. The issue has been resolved, this should not have been a story.

  • NCSULandscaper Feb 17, 2011

    The damage looks more consistent that someone threw a ladder on the side of the shingles. If tree branches hit the roof, then the drip edge re-enforcement underneath the shingle line would have been bent too. Who knows, i know we have had people try to blame damage that they did a while back on us just so they wouldnt have to pay out of their own pocket. Best advice to everyone, consumer and contractor alike, take pictures of the area you will be working in to document the way you found the property and then the way you left it. Its just good business!

  • La_Grange_Dude Feb 17, 2011

    300 bucks to take a large tree down should have been her first RED FLAG.

  • cathysnc Feb 15, 2011

    Builder03 that is about the rudest comment I have seen on here in a long time. You know nothing about that woman. Someone people are just naive and good hearted and expect other people to be that way also. It does not work in todays society, but for you to say she is lazy or medicated is just wrong. The ball was dropped on both sides and if he had returned her calls she would not have called WRAL and if she would have looked she would have never paid him. Hindsight is 20 20. She knows now that you have to check. Someone should have been blamed if he did shoddy work and damaged her property and then left without saying anything.

  • carolinagal78 Feb 15, 2011

    It shouldnt take numerous phone calls to get a problem/issue corrected either. I agree with the others. Maybe if this consumers calls were returned and the roofing work was repaired in a timely manner then the consumer wouldnt have had to call 5 on your side. Businesses should be held to a higher standard. The man doing the work had to have noticed the damage. If he was so upstanding then why didnt he bring it to the consumers attention? I dont care how much he charged. Its not the consumers fault he quoted her $300. Just sayin.

  • bmg379 Feb 15, 2011

    I think this says it all,the company knew there was damage and instead of telling the folks,avoided it.That is no way to conduct your business

    “There were pieces that were ripped off of the roof, at the edge. So, when you looked up, you could actually see gouges of the roof taken off when the tree came down. The gutter was all smashed up, dented, scratched and smashed in,” Moon said.

    And the branches of another tree were left hanging.

    “He had to have noticed,” she said, “and he never said one thing to us.”

  • bmg379 Feb 15, 2011

    u expected tree work done by a licensed and bonded business to be done for 300 ,and noone noticed that damage before u paid him.Helloooooooooooo

  • craigral47 Feb 15, 2011

    NCSUlandscaper: Touche! Wouldn't it be interesting to see what would come
    up if a forum was provided for small business's to complain about consumers who did not pay their bill or in some way took advantage of a
    small business?

  • jondoe Feb 15, 2011

    Mrs. Williams, while I agree with what you've said, it would probably have been best to not post it on here. I don't think you've helped your cause. Just my 2 cents.

  • lbnblakesmom Feb 14, 2011

    Couldn't have said it better myself Fuquay Resident. You took the words right out of my mouth.

More...