5 On Your Side

Progress Energy crews leave Pittsboro woman's yard a mess

Posted March 16, 2010

— Lyanne Spangler has put up with deep tire tracks, ripped up grass and lots of mud in the yard of her Pittsboro home for the past three months.

“It's a muddy mess,” Spangler said. “Every time it rains, the ruts – they're about a foot deep – they fill up with water and it runs into my driveway and the gravel in the my driveway runs out into the highway.”

A Progress Energy contractor ripped up the yard while working nearby.

“Of course, I got angry,” Spangler said. “I called Progress Energy that night and they said, like every time, ‘We'll have someone give you a call. We'll send someone out to take a look.’”

pittsboro Progress Energy crews wreck Pittsboro yard

But no one came out or called. Spangler said two weeks later a big rain storm made an even bigger mess.

“Mud and my gravel were going out into the highway. Cars were running over my gravel. So I got really angry that morning and I called (Progress Energy),” she said.

Spangler said that time she was promised that someone would come that day to look at it.

“I haven’t seen anybody or heard anything since,” she said.

So, Spangler called 5 on Your Side for help.

“We have a commitment to the customers that any damage that we create in that process we will come back or our contractor will come back and fix that,” Progress Energy spokesman Mike Hughes told WRAL News.

Hughes blamed the delay on the weather and ground that was saturated but said they didn't let Spangler know the cause for the delays.

“Making no excuses, our expectation for ourselves is to communicate better with our customers, and clearly we did not communicate clearly with the customer. She had frustrations and did not have an avenue to address them,” Hughes said.

A few days later, Spangler’s yard was fixed. It has been leveled and re-seeded. Workers also replaced the washed away gravel in the driveway.


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  • lilmisssmartypants Mar 19, 2010

    Careful complaining too loudly to Progress Energy!.. When they limbed trees over my property last year, the limbs were dropped on the ground and left. After complaining, my account was "reviewed" and it was determined that after 15 years of service, I needed to pay a $386 deposit.

  • airbornemonty Mar 18, 2010

    The reason Energy Progress repaired the lady's yard was because of the negative publicity they got other wise they wouldn't have done anything.

    I would have taken pictures then gone to the small claims court and sued for the maximum the small claims court allowed.

  • seankelly15 Mar 18, 2010

    JAT - I do understand your point, however why should she have to spend any time or money fixing a problem that she did not create?

  • thepcdoc10 Mar 18, 2010

    I wish WRAL would expand the 5 on Your Side program. It is alot better than the negative news (murders, robbery, politician mumbo jumbo). Why not have an entire show detailing how consumers getting help fighting back against big corporations like Progress Engergy. I love how the big corporations quickly comply when the threat of negative press rears its head. That would be a show or column I would pay attention to.

  • Eastern N.C. Native Mar 17, 2010

    Sucks for the homeowner but at least Progress Energy did ultimately do the right thing. Too bad it took the issue to become public news before they took corrective action though.

  • JAT Mar 17, 2010

    All that anger....when a good rake or shovel would have solved the problem. Yeah, they shouldn't have done it but is it really worth all that anger?

  • Hatchcover Mar 17, 2010

    Negative Kudos for Progress Energy! I'm still waiting - it's been 6 months since their tree cutting contractors came out and
    destroyed our property! The trees they cut are still laying all over the place - but that what you get when you contract to the lowest bid.

  • psycho Mar 17, 2010

    Kudos to Progress Energy - who did fulfill their promise, AFTER being publicly called on it by a news agency... Hmmm, wonder how long it would have taken to fix it if she never called WRAL?

  • tjdebord Mar 16, 2010

    I can understand the frustration the homeowner must have felt. But kudos to Progress Energy for making good on their promise. I'm glad it worked out.