5 On Your Side

Repairman can't get Maytag refrigerator working

Posted November 6, 2008

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— A Raleigh woman called for help after repairmen couldn't get her refrigerator working right, despite numerous tries over a year-and-a-half.

When Anne-Marie Davis went refrigerator shopping in April 2004, she had in mind the commercials where the Maytag repairman fixes the cable TV because he has nothing else to do.

So, she bought a $900 Maytag refrigerator and paid an additional $79 for an extended warranty with GE.

In April 2007, the ice-maker broke, and a repairman fixed it. Later, Davis went on vacation but came home to discover a leak in the fridge.

"It was just water – brown, nasty, gunky stuff, so we had to throw everything out," Davis said.

The refrigerator had stopped cooling for long enough that all the food in it spoiled, and then started back up again.

"The milk is the major thing that goes bad," Davis said. "My meat, bacon and yogurt – those are the major things that are spoiled."

Davis called GE, and a repairman replaced a part. But the same thing happened again the next month – and the month after that. The repairmen kept visiting Davis' house through September 2008.

Service records show that over a year-and-a-half, repairmen replaced a solenoid, temperature, compressor, drier sweep, heat exchanger, damper control and blade motor in Davis' fridge.

But none of it fixed the problem, and eventually, Davis said she was done with repairs.

"I got so tired; I said, 'Your lemon policy says three replacements.' She says, 'No, it's the same major parts,'" Davis said. "I said, 'But I'm having the same problem.'"

A GE representative told her the next time the refrigerator broke, the company would replace it. But when that happened, GE sent out another repairman – who couldn't solve the problem.

After 5 on Your Side called GE, a representative called Davis and offered to reimburse her the $900 she originally paid or to replace her unit with a comparable model.

Davis has started shopping around, but says that whatever she chooses, it won't be a Maytag – which she picked for reliability the first time.

"(I was) thinking I was getting a repairman that was not going to be visiting my house. And, instead, he is living at my house," Davis said.

In a Consumer Reports survey, respondents gave Maytag and Frigidaire the worst repair records for side-by-side models. The companies also ranked among the less-reliable in several other categories.


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  • Patriot1 Nov 10, 2008

    Just bought a GE Stainless side by side back in aug. I love it.

  • HappyGirl08 Nov 10, 2008

    I bought a set of maytag neptune front loading, washer & dryer from lowes about 4 yrs ago. Those things are nothing but a pain. I have called for service several times in that 4 yr period on both the washer and dryer. They replace this part or that, it works fine, then I call again. My extended warranty is up now so the next time I am chunking those horrible things and looking for something else! Very frustrating!

  • brownneck Nov 10, 2008

    Anybody has a comment on Frigidaire Washer and Dryer (both Front-Loads)? Taking advantage of the NO TAX on Energy Saver appliance, I bought a pair at Best Buy this past weekend and will be delivered in 2 weeks. While I still have the chance to cancel it, hurry up and give me your feedback. I'm open for NEGATIVE and POSITIVE feedbacks.

  • kimmyrn6 Nov 7, 2008

    I had a similar experience with A Whirlpool dishwasher that was well-rated by Consumer Reports. It worked fine for the first six months or so, then it stopeed cleaning the dishes. A&E Factory Service from Whirlpool and Best Buy came out several times, but could find nothing "wrong." Still the dishwasher wasn't doing it's job, that is to clean the dishes. I called Whirlpool reps and one told me that if I called for service again, I would be charged! The dishwasher wasn't even 6 months old when all this started. I finally put the dirty dishes in a bag and took them to Best Buy where I bought the dishwasher. I showed them to the Appliance Supervisor and he immediately got on the case. Needless to say, Best Buy stepped to it, even though Whirlpool should have replaced it. it wasn't immediate, but the Supervisor kept pleading my case, and they replaced it! Since then, my new GE Profile has given me nothing but clean dishes!! No more Whirlpool, BTW, I had a WPL fridge that caught fire too!

  • pinklady-1 Nov 7, 2008

    don't waste your money on anything made by maytag!...we have a washer and dryer that are about 3 years old and i cuss them everyday!...our 12 yr old whirlpool washer and dryer that we had before were much better...

  • bluebird1075 Nov 7, 2008

    Maybe she just needed to get the right repairman the first time!!

  • bigredtruckman Nov 7, 2008

    I have an 11 year old GE side by side with ice and water in the door. It even has door in a door to access common items in the fridge, and an electronic monitoring system and digital display which is really advanced for a 1997 model. At the time I bought it, the exact same model was sold at Sears but badged as a Kenmore.

    This refrigerator has survived one move to a new house and a full kitchen remodel and has never given me one single bit of trouble. It really is well made. I'd buy another GE in a heartbeat. Too bad that GE is now getting out of the large appliance business (or so I hear).

    For a company that touts it reliability in it's advertising, Maytag really is not delivering what they promise. That really borders on false advertising in my opinion.

  • The Neutralizer Nov 7, 2008

    Our maytag washer broke on the first use, we returned it immediately to Lowe's. The second one lasted six months. Love my Kenmore washer (and it cost a lot less!). Will never even consider Maytag (now Whirlpool) appliances in the future!

    Kenmore is manufactured by Whirlpool. Kenmore Elite is the only one manufactured by LG (Korea). You may be aware that Kenmore is a Sears brand only. I have a Maytag washer and Dryer for two years now and so far knock on wood no problems.

  • redwolf28386 Nov 7, 2008

    I'm having the same problem with a Maytag stove I got from Home Depot in Oct. Got the darned thing home and it doesn't work and have had a heck of hard time trying to get a Maytag repairmen to fix the thing. Home Depot has even gave up on Maytag and are letting me swap my stove for a different brand.

  • memangum Nov 7, 2008

    Our maytag washer broke on the first use, we returned it immediately to Lowe's. The second one lasted six months. Love my Kenmore washer (and it cost a lot less!). Will never even consider Maytag (now Whirlpool) appliances in the future!