5 On Your Side

Pregnant woman anxious for delivery – of furniture

Posted June 16, 2008
Updated June 17, 2008

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— A pregnant Wake County woman anxiously awaited a delivery – of her new baby furniture.

Alisa Carter said the wait for her January order from U.S.A. Baby/Child Space in Cary was "exasperating, frustrating and disappointing."

Carter paid nearly $2,375 for a crib, changing table and a six-drawer dresser. She expected to receive them in eight to 12 weeks.

The crib and changing table arrived in March – but not the dresser.

Carter said staff at U.S.A. Baby repeatedly gave her a new delivery date and then, when nothing arrived, promised to look into it.

"Then, I just don't get a call back," Carter said. "There's no courtesy call back. There's just no follow-up."

When called by Five on Your Side, the U.S.A. Baby manager would only give his first name, Kareem. He blamed the manufacturer, Baby's Dream, for saying the dresser is "not in stock" and hadn't been since Carter ordered it.

Kareem called the situation "unacceptable" but said, "It's sort of out of my  hands."

Kelly Kuch, a spokeswoman for Baby's Dream, however, told 5OYS that the dresser is "ready and available." The problem, Kuch said, is that U.S.A. Baby is behind in its payments.

"That's horrible," Carter said, after hearing the word from Baby's Dream. "Oh, that just burns me up right here."

U.S.A. Baby refunded Carter nearly $800 for the dresser, although General Manager Emad Ali disputed Kuch's claims. He said the manufacturer is behind on orders, and "now they're throwing it back on us."

Baby's Dream agreed to ship the dresser directly to Carter, once she had paid them.

"We'll see how long we've got until she decides to join us," Carter said, of her baby. "And then no one will be thinking about furniture. That's for sure."

Good news for Carter – she went into labor on Monday, and the dresser has also been delivered.

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  • carousel mom Jun 18, 2008

    She paid entirely too much for that furniture!!! I have twins and ordered my furniture for their room for less than what she paid and more furniture: 2 cribs, 2 dressers, changing table, night stand and mirror for $1800 from Forever Mine. WONDERFUL service, all hardwood, no pressboard or card board, and delivered to my door, unpackaged, set up and trash removed. Can't beat that.

    I'm sorry she had a difficult time with the service. But you have to do your research when making large dollar purchases. At that price, she probably paid the store lease for the month. That is just insane!!

  • missparrothead Jun 18, 2008

    Don't plan your child's birthday party there either. A friend planned her son's birthday party there last October, and they never showed up to open the doors.

  • computer trainer Jun 18, 2008

    Good grief folks, if the lady has the $$ and wants to spend it on her baby, it is her money and her decision. This story is about poor customer service and that is what that was. Seems that the manufacturer delivered quickly, so maybe they are telling the truth and the store had not paid for it.

  • Welcome to Raleighwood Jun 17, 2008

    This is why I go to the new baby store in Raleigh called Smartmomma. They carry the Stanley Young America furniture line...

  • iamrunningalong Jun 17, 2008

    We had the same issue with this store in cary a few years ago when trying to purchase a bunk bed. They danced around for MONTHS as we waited for delivery - finally insisted on our money back, and we went to Rooms To Go Kids and had a NICER bunk bed delivered the next day.

  • jse830fcnawa030klgmvnnaw+ Jun 17, 2008

    Sounds like Carter labored for the furniture before she was in labor...

    Too expensive for me ... I would rather put the money in the bank for the child's savings and purchase a more economical (and safe) furniture for the kid.

  • MyKidRox Jun 17, 2008

    These are the same folks that owned USA Baby before it closed. They had a great selection of items and the prices were better than most, but their service was awful! We paid $5000 for PALI furniture for our son (crib to toddler bed to double bed) and we LOVE it. I do miss USA Baby...they had lots of items that Babies R Us and Target do not carry. However, after dealing with the poor attitudes of the owner/employees, I ceased shopping there. If you order from them, ORDER WAY EARLY!!!
    And do NOT expect good customer service. You won't get it.

  • meh_whatever Jun 16, 2008

    good grief, that's a lot of money for baby furniture!

    Then again, my youngest is 7. Maybe baby stuff has gone up since then.

    Though I rather doubt it. I'm thinking it's just pricey furniture.

    Which is crazy unless it converts to toddler furniture, then to young child furniture, and possibly even teenaged furniture. Maybe then it'd be worth that much. ;)