5 On Your Side

Firedog's Extra Fee Leaves Wake Woman Seeing Red

Posted April 22, 2008
Updated April 23, 2008

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— A Wake County woman wanted her television installed, but ended up paying extra.

Tiffany Byrd purchased a 40-inch Samsung TV from Circuit City and hired the group’s sister company, Firedog, to install it over her fireplace.

Byrd said the sales representative said she'd have to pay an extra $169 to have the TV installed because it was going above her fireplace. That’s because most fireplaces have brick, stone or other hard substance behind the wall, and installers have to drill through it.

Byrd said she explained to the sales representative that the fireplace wasn’t real, so the wall in question was simply drywall like any other wall – no brick or stone to drill through. Byrd says the sales representative told her the $169 fee would be refunded once the installer noted that it was indeed a basic installation.

“According to the installer, when he did it, it was basic installation, basic, normal installation. There were no extreme measures taken to actually get the TV up,” Byrd said.

The installer also noted that on the receipt, writing, “Basic wall installation. Waive Charge.”

After taking the receipt back to Circuit City to get her credit, Byrd said the manager told her they “don’t do that.”

Though the manager claimed to have “never heard of that,” a sales representative said the company has done it before, so the manager agreed to look into it.

When Byrd called back a few days later, she says she was told there was nothing that could be done about it, the TV had been installed and that was it.

So Byrd contacted 5 on Your Side.

When 5 on Your Side called Circuit City, a representative called Byrd, but did not offer a refund. When 5 On Your Side called again, Circuit City Spokeswoman Jackie Foreman continued to say, "It's resolved," no matter what question was asked.

“If you do the work, fine, I don't mind paying you, but if you didn't do the work that you're trying to charge me for, no,” Byrd said.

Five on Your Side also called the Circuit City store where Byrd bought her television.

The store manager agreed to look into it and escalate it to the people he works with at Firedog.

The situation remains unresolved.

39 Comments

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  • DurhamDude Apr 24, 2008

    If they said they'd refund it, they should. I think CC, BestBuy, etc should have restocking fees on anything that is returned that is opened that you want a refund. Exchanges for defective items are ok, but charge restocking fees for opened items for returns.

  • OLD PIRATE 2 Apr 24, 2008

    I'm thinking, 2 men, company truck, couple hours work to hang the tv... Service isn't cheap... WRAL is often too quick to hang out the business person. I don't know the particulars in this case. I've complained to tv station about all the law firms at lunch time...all you hear is sue, sue, sue but they don't do away with this trash.

  • GWALLY Apr 24, 2008

    Got my Sony from CC..good price...Fire Dog installed....great job....no problem here !!! Could't even a salesperson a BesBuy. So I carried my 6K to CC. The sales person spent over an hour with me and addressed all my concerns.....Fire Dog installed it showed me how it worked, fantastic job!!! Thank's C/City....see ya BestBuy er NoBuyAnyMore !!!

  • IBleedRedandWhite Apr 24, 2008

    I never set foot in Worst Buy because they botched my speaker installation and I had to end up fixing it myself. Usually I do most of my shopping at Circuit City. Only because they are closer and I do a ton of research on what I am buying so therefore have no need to ask anyone any questions; I just go in and get what I need and get out. This is ridiculous though. It clearly states Waive Charge on the receipt. CC or Firedog needs to own up to this one. I never ask for their extended warranties or installation support. I have found myself venturing over to Tiger Direct more and more. Great prices and great stuff! Both BB and CC could take a lesson from Tiger Direct.

  • DontLikeTheSocialistObama Apr 24, 2008

    And Circuit City wonders why it's quickly cruising towards bankruptcy.

  • blackdog Apr 24, 2008

    ...day three of their free advertising campaign....

  • renegade Apr 24, 2008

    I too will never shop at Circuit City again. Recently I purchased a camcorder in Chicago. They told me I had two weeks to return it. When I got back to Durham and tried to return it, they wanted a 15% restocking fee. It was buried in the fine print on my receipt, but the salesman in Chicago never mentioned it. Shame on me, but it won't happen again. Especially at Circuit City. Be proactive with your dollars. Spend them elsewhere.

    Regarding this article, take them to court. If you try to return everything, they'll most likely be looking for their restocking fee.

  • blackdog Apr 23, 2008

    ...there are other media outlets, TV stations, radio talk shows, and such to advertise them...

  • blackdog Apr 23, 2008

    ...you may have a breach of contract suit here for small claims court. If and you should win, they will have to pay the court costs as well. I don't know about the treble damage suit though. Maybe someone else does. Just show up in court wearing a dark suit with an American flag lapel pin, state your case briefly and succinctly, say yes sir, and you should win.

  • Vietnam Vet Apr 23, 2008

    You've got to be kidding!!!
    Like others I'd pull the thing off the wall and tell Circuit City and Firedog to stick it where the sun doesn't shine! Customer service my eye!!

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