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Published: 2008-02-13 13:43:00
Updated: 2008-02-20 15:57:54

Group: Some Retailers Mislead Customers About DTV


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Beware of what you hear about the upcoming digital television transition. A national consumer group issued that warning after it found that some retailers have been misleading consumers.

The North Carolina chapter of the Public Interest Research Group, or PIRG, refers to it as a serious case of "mixed signals."

One year from next week, television will undergo a huge change to digital. People who rely on an outdoor antenna or rabbit ears to watch TV will no longer be able to get a usable signal unless they take action.

After sending secret shoppers to dozens of retail stores, PIRG found sales people across the country who gave out erroneous information about DTV.

In North Carolina, 70 percent of the sales clerks questioned by PIRG’s shoppers gave out wrong information.

“This will cost consumers both time and money,” said Kat Scott with PIRG. “In the worst case scenario, instead of purchasing a basic $40 converter box, consumers may be led to believe that they need to purchase a brand new digital television, which can run upwards of $400.”

Some stores are starting to sell the basic converter boxes that Scott mentioned. The federal government is offering coupons to help pay for the boxes.

The boxes convert digital signals back to the kind of signal that standard televisions can display.

For more information about the coming change, see WRAL's DTV information page


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There's a channel I can only get on antenna. Cable refuses to pick it up, and when they DO carry their broadcast it is for the house/senate floor sessions. I turn it on to catch REAL weather feed and NOTAMS. Not sure what the channels destination is being publicly funded. They may end up getting limited area only where they are picked up.

However for those on 1080's frequently antenna will give you a better signal than cable. It's not as quashed (compressed) on antenna as the cable providers need to do to share the bandwidth with all the channels.

I agree.... Initially they (marketers) WERE implying we needed new TV's. The other way around is if you have cable, your Cable Box is your converter for D-A. You don't need to buy anything extra.

This change is good - I can't wait to ditch my analog TV. People who have "fallen victim" to the problem of misinformation by the retailers are in a much better position to enjoy the huge improvements in quality. If you bought a digital TV a whole year ahead of the impending cutover, you were in the market for a new TV. For those of us who aren't in the market for a new TV (can't afford one yet), we'll just twiddle our thumbs until the signal gets cut. Won't be long till we get ourselves a converter box or replace that TV...

justjean,

Because you think the Bush Administration is responsible for the drought and they should give you a handout.

When it is really Meeker and the City Council and any one else who is not taking action to increase their water infrastructure, but want to charge you more taxes that will never be spent where it is supposed to go - but for Meekers "Happy Little Tree" project.

justjean,

Because the Federal Government auctioned off publicly owned airwaves and forced us to use another video broadcast format.

Local news, weather, Emergency Alert System (formerly Emergency Broadcast System) it's not all "brainwashing".

Can someone tell me WHY the FEDERAL GOVERNMENT is giving out coupons to offset the cost of a converter box, but our local Government does nothing to offset the cost of low-flow shower heads and toliets?? Give me a break! If people want to watch the stupid T.V., then go get a converter box, but don't rely on the Government to help you pay for your brainwashing...

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