5 On Your Side

Apex Store Fails to Deliver School Letterman Jackets by Christmas

Posted February 5, 2008

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— Christmas may have come and gone but a couple of Wake County teenagers are still waiting for a gift. Their parents called 5 on Your Side to help solve the case of the missing high school letter jackets.

Holly Springs High School sophomore Cody McKeon found the letterman jacket he wanted at Carolina Sports Shack in Apex.

“When we went to the store, I saw the Apex one (jacket) and I thought it was really cool,” McKeon said.

Cody's mom, Jennifer, asked store owner Mike Poe if the jacket would be back by Christmas.

“He said as long as we had it placed by November 5, we could have a guaranteed Christmas delivery,” Mrs. McKeon said.

So McKeon and another parent, Valerie Ferralez , ordered the jackets on November 2. McKeon paid the entire $169 total up front. Ferralez paid half.

The order form promised delivery in four to five weeks. When that didn't happen, McKeon called Poe.

“That's when he said, 'well, it's almost done. It should be here within a few days and I'll let you know when it's delivered,'” Jennifer McKeon said.

When the moms didn't hear anything by the week before Christmas, they said they called and left repeated, unreturned telephone messages. Mrs. McKeon said she also went to the store several times.

“I spoke with his wife and his wife told me to stop hassling them and that there were still three more shipping days until Christmas and to stop bothering them and it would be there because they guaranteed it,” Mrs. McKeon said.

So much for the guarantee, the jackets did not make it by Christmas. Ferralez called for two more weeks and when she still didn't have a guaranteed delivery date, she called WRAL's 5 on Your Side.

WRAL called Poe who blamed a lack of communication between his company and the manufacturer's sales representative. But while Poe said he ordered the jackets by November 5, the manufacturer said the order wasn't finalized until January 2.

Either way, Poe sent both women refunds. They plan to buy the jackets somewhere else.

“I'm hoping that I can wear it to school and everyone will love it,” Cody McKeon said.

Poe also added interest to the women's checks and closed Carolina Sports Shack last week. He said he was moving out of the area to care for a sick relative.

5 Comments

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  • apexfootballmom Feb 7, 2008

    We got the same story from something we bought at the store. We finally got what we ordered but it took a lot longer than promised, with lots of different excuses along the way. It sounds like a pattern.

  • LuvLivingInCary Feb 6, 2008

    i'm glad our new station is adding value to our community. seems like 5oys spends its time chasing down small business owners for people that were to stupid to pay with a credit card or know what small claims court is for.

  • fl2nc2ca2md2nc Feb 6, 2008

    Smitty - that is a good strategy but folks should keep in mind that most of the time you have to dispute the charge within 60 days. This incident dragged out longer than that so they would have forfeited their right to dispute it and get their money back.

    They are fortunate that he gave them their refund, it sounds like it was probably a mis-communication with the other company as he said. But they could have handled it better and not chastised the customers like they (his wife) did...

  • redsmokedog Feb 6, 2008

    We had a similiar experience with a catchers bag, but we didn't pay up front. I hope Mike gets everything worked out in his personal and business life.

  • smitty Feb 5, 2008

    No need to call the TV station. Pay with a credit card. When you don't get what you paid for, call the credit card company.