5 On Your Side

Sisters Stand Up, Complain About Undelivered Chairs

Posted January 23, 2008

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— Sisters Shirley Chason and Ann Dunn wanted to get some chairs reupholstered, but they wound up turning to 5 On Your Side when they couldn't get the job done on time.

Chason hired Herman Fisher, owner of Fisher Upholstery in Fayetteville, last August to redo two chairs for her living room, and she paid him $500 of the $1,000 total upfront.

Dunn paid Fisher another $545 to reupholster two of her chairs.

"He was very, very nice. He brought samples for me to pick out my fabric here. I didn't have to go up there and do it," Chason said, adding that Fisher told her the chairs would be ready in three weeks.

More than a month later, Chason said she stopped by Fisher's business to check on her chairs. He said he didn't have the material she wanted, she said, so she picked out something else.

Over the next two months, Chason said, she left repeated messages for Fisher but didn't get a call back. In November, with no chairs or estimated delivery date, she said she sent Fisher a certified letter asking for her chairs and a refund.

Fisher refused delivery of the letter, but she said he finally called her back a week later.

"I said, 'I want my money back.' I said, 'Just forget about the chairs,'" she said.

Chason said she hasn't heard from Fisher since. So, she called 5 On Your Side for help.

Fisher told 5 On Your Side that he said he would "love to finish the chairs for the ladies," but he said they told him in November not to complete the job. He said he doesn't think Chason and Dunn are owed refunds because he already stripped the chairs and bought the material.

He said part of the problem was that he he took on a job for a hotel that needed 700 chairs redone. Chason said that shouldn't have affected the work on their chairs.

Still, after speaking with 5 On Your Side, Fisher finished and delivered Dunn's chairs, and he agreed to return Chason's stripped chairs and her $500.

Chason said she has learned a lesson.

"I just trusted him right off. I just kept on trusting him, you know, believing what he told me. I was naïve, very naïve, I see now," she said.

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  • Tax Man Jan 25, 2008

    Same old thing - don't give them your money until the job is done - if they are legit they do not need anything other than a small deposit - never more than 10% - when they have your property they do not need any deposit as they have your property!

  • thefensk Jan 25, 2008

    Yeah, and concerning workload. This doesn't say what the timeline of the sister's order was with the big motel order, but if he got their order first, he should have completed their job before he started on the big big job. Period. Three weeks is three weeks. If he found he couldn't get the material, he should have called them immediately with that information.

    If he had the big job first, his time estimate to the sisters should have taken that into account.

    I wonder when the motel is going to call 5 On Your Side?

  • random musings Jan 25, 2008

    I run my own business- and while its not chair upholstery - you still have to balance workload and give good estimates on delivery dates. Sure, there have been times when I didn't quite meet a deadline, but with a little communication, its rare that people object too strongly. It would have been wiser for the owner of that company to do the 2 chairs FIRST (smaller, quicker project) and extend out the due date for the large (700 chair) order.

    I'm glad to hear the ladies are getting their chairs and money back.

  • CestLaVie Jan 25, 2008

    Chason: Just what lesson did you learn?? That people are not trustworthy - you must be very young - you're just finding out this fact NOW??!!

    FISHER: You are part of a VERY BIG PROBLEM that people have: LACK OF COMMUNICATION. You could have, at least, called these women back and explained your situation. You are VERY negligent in this matter.

    Why is it that people who have a certain skill want to open their own business, BUT ABSOLUTELY HAVE NO CLUE HOW TO RUN IT, TO INCLUDE COMMUNICATION WITH YOUR CUSTOMERS??????????