5 On Your Side

Garage Door Tests Repair Company's Skill

Posted July 18, 2007

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— Repairs done by professionals are expected to last, but a Wake County woman learned that warranties and professional workmanship don't always fulfill that expectation.

Nan Allen called Precision Doors when her garage door stopped stopped working in the spring of last year.

"The door would go half-way up and then jack up on the side, and I believe that the rollers were popping out on the side," said Allen.

She paid $150 for a Precision Doors repairman to install new rollers.

"I wrote him a check, and I assumed that it was going to be fine," said Allen.

However, Allen said she found herself calling Precision Doors again when her garage door malfunctioned in December. This time, she said, she paid $358 for a new garage-door opener and more expensive nylon rollers that came with a lifetime warranty.

"Less than a month later, I'm backing the car out of the garage heading to work and hit the control, and the door jacked up again just like it had jacked up twice before," said Allen.

A Precision Doors technician again blamed the rollers, Allen said. When she reminded him of the warranty on the rollers, the technician claimed to not recall installing them.

"When the man came out, he immediately started telling me how much more money it was gonna cost me, and I said, 'What about all the money I've already paid you, and my garage door is still doing the exact same thing it was doing when you originally came out,'" said Allen

Allen kept the receipt on which the installation of rollers is clearly written. She said that after she produced the receipt, the repairman left.

"So then I called them (Precision Doors), and I got no response. And then I wrote a letter, and I got no response. And then I had an attorney call them, and we got no response, and I called several times after that," said Allen.

When 5 on Your Side called Precision Doors owner Sam Smith, he said "I apologize deeply for this." Smith said he bought the business in April this year and was not aware of the situation.

Another Precision representative said the company tried to reach Allen for five months but didn't get a response, which Allen denies.

Smith sent a technician out to Allen's house, and he fixed her garage door.

"I can't believe it. It's been since Jan. 11. I can't believe it. Now I can do some work in my garage ... and park my car in my garage," said Allen.


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  • terriersrfun Jul 20, 2007

    From the article and the video, it appears as if this Precision Doors franchise now has a new owner and he fixed the door promptly. It is unfair to penalize the new owner based on the previous owner's poor work.

  • dougdeep Jul 19, 2007

    "Jacked up".. that's hilarious to me.

  • blackdog Jul 19, 2007

    Those tracks, or wheel guides were not aligned properly, this isn't rocket science. When you buy a company, please know the buisness...In this case, a special tool called a tape measure would have verified the problem.

  • Lightfoot3 Jul 19, 2007

    Agreed! Seems the wise thing is NOT to do business with "Precision Doors".

    And on the furniture side, given past negative WRAL reports, seems that "Funitureland South" is the one to avoid.

  • saturn5 Jul 18, 2007

    At least I know one company to NOT do business with. They only seem to respond to TV cameras.