5 On Your Side

Woman Wants Faded Roof Brightened Up

Posted June 28, 2007

— Many people remodel or fix up their homes. One Johnston County woman wanted to make her house stand out with a bright blue metal roof.

It still stands out, but not for the right reason.

Pam Darden’s excitement about her bright roof faded when the color did.

About seven years ago, she paid Ellis roofing nearly $8,000 for the metal roof. She loved it, but her emotions changed when she started seeing white streaks and rust.

A big part of the selling point for Darden was the 20 year warranty for fading.

“I don't want to look at it. I mean honestly and truly, I don't even want to look at it because it's just not pretty,” she said.

Darden said she called Ellis Roofing owner Donald Ellis about the problems last fall. He told her to contact the metal manufacturer, Coastal Metal Services of Goldsboro. A representative from Coastal came out and said the problem was that Darden hadn’t been cleaning the roof.

Valspar, the company that painted the roof, then became involved. They offered to re-paint the roof, Darden said, but she wants a new roof.

“I want them to step up and do what's right,” she said. “I didn't make the metal, I didn't paint it, and I sure didn't put it on.”

WRAL’s 5 on Your Side called all three companies. Initially, Valspar said they planned to treat the rust, sand and then repaint. But now, they say if Darden wants, she can take $6,000 and be done with it.

Coastal Metal said it will provide new metal pieces to replace the rusted ones. Darden is weighing those options. The only thing that's not covered is the labor to replace the metal panels.

WRAL left Donald Ellis repeated messages to see if he would provide the labor and to get his comment on the situation. He never responded.


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  • nursevb8 Jun 30, 2007

    Kinda like giving blood. After several gallons, yours if free if you are ever in need--but they'll charge you for the room and all the supplies to get that blood. No one washes their roofs, better use stainless screws and realize just because there is a warranty doesn't mean anyone will back it, they just pass the blame as far as they can. Read the fine print.

  • JustSomeGuy Jun 29, 2007

    It would be interesting to know where the rust streaks are coming from - is it originating at the screws, rivets, or scratch marks on the tin itself? If you're going to install metal roof, I recommend you get some type of snap and lock that covers the fasteners. There's no 20 year warranty on the rubber gaskets on the screws but it's up to the consumer to realize this. The whole purpose of the roof covering is to keep water out. Even though she's not satisfied with the color, she should be aware that the roof likely won't leak for some time. Doodad hit the nail on the head, colors fade, no gettin' around it. As far as the installer, Mr. Ellis, he shouldn't give a rats behind about the color. If it leaks, that's another matter altogether.

  • katgoesloco Jun 29, 2007

    A metal roof shouldn't be rusting after seven or eight years. These roofs are expensive and designed to last for decades.

  • anaconda Jun 29, 2007


  • doodad Jun 29, 2007

    Metal roofing manufacturers do make painted tin that has a longer warranty. The problem is when contracting a roofer to install new tin, make sure that he is using the right one. This same type of tin it used on commmercial swine and poultry houses. The heavier gauge tin is used on these structures (longer warranties). Some colors do fade more than others. Consider light blue, grey, and red cars. They fade the worst.

  • Tax Man Jun 28, 2007

    Great warranty - and who cleans their roof? I have had several houses, some with metal roofs, and I have removed debris but never cleaned them. Hope they take care of this lady - if I were her, I would take the new metal and the $6,000 and pay someone to replace it.