Woman Wants Faded Roof Brightened Up

It still stands out, but not for the right reason.

Pam Darden’s excitement about her bright roof faded when the color did.

About seven years ago, she paid Ellis roofing nearly $8,000 for the metal roof. She loved it, but her emotions changed when she started seeing white streaks and rust.

A big part of the selling point for Darden was the 20 year warranty for fading.

“I don't want to look at it. I mean honestly and truly, I don't even want to look at it because it's just not pretty,” she said.

Darden said she called Ellis Roofing owner Donald Ellis about the problems last fall. He told her to contact the metal manufacturer, Coastal Metal Services of Goldsboro. A representative from Coastal came out and said the problem was that Darden hadn’t been cleaning the roof.

Valspar, the company that painted the roof, then became involved. They offered to re-paint the roof, Darden said, but she wants a new roof.

“I want them to step up and do what's right,” she said. “I didn't make the metal, I didn't paint it, and I sure didn't put it on.”

WRAL’s 5 on Your Side called all three companies. Initially, Valspar said they planned to treat the rust, sand and then repaint. But now, they say if Darden wants, she can take $6,000 and be done with it.

Coastal Metal said it will provide new metal pieces to replace the rusted ones. Darden is weighing those options. The only thing that's not covered is the labor to replace the metal panels.

WRAL left Donald Ellis repeated messages to see if he would provide the labor and to get his comment on the situation. He never responded.