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Published: 2007-06-21 18:16:13
Updated: 2007-06-21 18:16:13

Consumer Reports Surveys Readers About Hotel Chains


Consumer Reports Surveys Readers About Hotel Chains
Consumer Reports Surveys Readers About Hotel Chains
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Consumer Reports recently surveyed its readers about 48 hotel chains.

Among other findings, it discovered that many hotels are adding new fees. For instance, some hotels now charge for maid service and more.

“You can pay upwards of $30 or more per day if a facility has a golf course, tennis courts, hiking trail – whether or not you bother to use them,” said Tod Marks, with Consumer Reports.

Consumer Reports found travel sites like Expedia.com and Travelocity aren't the bargains they used to be. That's because hotels don't sell rooms to the sites at fire-sale prices, and hotel chains are now using sophisticated software to track whether a hotel is full so they can adjust their prices accordingly.

“Generally, these fine adjustments work against the consumer, because it probably means bargains are less likely to be had,” Marks said.

With fewer bargains, it's more important than ever to be happy with your hotel. To help your chances, Consumer Reports surveyed 35,000 readers about 48 hotel chains.

The Ritz Carlton had top scores for service and value and was one of the highest-rated chains among the most expensive hotels. Homewood Suites and Springhill Suites are high rated, as were many all-suite hotels.

Hampton Inn and Drury Inn/Suites were among several described as a good choice in the $60-$100 a night price range ― where the survey revealed the biggest differences in satisfaction.

As for ways to get a better deal, Marks suggests that consumers haggle with the desk clerk or hotel manager.

“A majority of readers we surveyed who try these tactics were successful,” he said.

Consumer Reports' survey also found that people who arrived at a hotel with no reservation actually paid less than those who made reservations in advance.

When booking a hotel room, make sure to ask for the lowest rate. It's usually the "corporate rate." Otherwise, you could pay more than you have to.


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I have had issues with the hilton after paying $30.00 plus tip for room service we got hair with our pie and old lipstick stains on our water glass's!!

I have never ever found Expedia, Orbitz, Travelocity and such to have cheaper prices than the actual airline or hotels. As a matter of fact, I usually find them more expensive, even if it's a dollar or so. It's a shame that we have to haggle for a night's stay at a reasonable price. Remember when $25 a night was considered outrageously expensive?

Be careful with the amenities also. We just stayed at a Quality Inn. They said they had a lake front property, well, they had 12 feet and a swamp in front of it. They claimed to have a playground - it was a swingset! The pool was small and the jacuzzi had seen better days. Luckily, the room was exactly what we wanted - a kids suite - where they had their own room and bathroom separate from ours. And the maid service was by far the best I've ever had to include a few 4 star hotels. You just never know what you're gonna get sometimes, unless you've already been or someone you know has just been. Some hotels change in a matter of months. I'm just thankful that our vacation wasn't centered around the "resort" that they titled themselves and charged $1 a day extra for!

Thanks for these great tips!

I agree with the article that Hampton Inns are usually a good choice for a low-medium priced hotel if you don't know the area.

Personally I like Uncle Bernies Cold Beer and Wet T-shirt Inn.It's a little bit south of Margarittaville.But it's well worth the extra travel.Look it up on the map it's just east of Parrothead cove.

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