5 On Your Side

Video of 'Perfect Wedding' Still Missing for Bride's Mother

Posted May 1, 2007

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— A well-done wedding video can capture moments a bride may have missed, but after waiting almost seven months for a video, the mother of a local bride called Five On Your Side for help.

Tanya Ogburn just beams when she looks back at the pictures from her daughter's September wedding.

“It was a perfect wedding, perfect day for my daughter,” Ogburn said. “I was very proud that I could do that for her. I was just grateful that everything turned out the way it did. It was wonderful.”

The one thing Ogburn said she is still waiting for is the wedding video.

“It's just been very frustrating because I had no problems with anything else,” she said.

Ogburn found Solid Gold Sound online. The Cincinnati area-based company hires local videographers to tape weddings. Ogburn paid $670 upfront, and she said the videographer seemed to do a good job at the wedding.

“I felt very, very good about it. I had no qualms whatsoever that it was going to be a good video,” she said.

Ogburn expected to get the edited video within eight weeks. When it didn't arrive, she started calling Solid Gold Sound and e-mailing the company.

“I wasn't getting any response anyway I went," she said.

In early February, Ogburn received an e-mail saying her video would be mailed the end of the month. When she still did not have it after two months after that e-mail, she called Five On Your Side.

“I just want my video or my money. I mean that's basically it," she said.

Five On Your Side found that dozens of other people are having the same problem with the company. The Better Business Bureau has 67 complaints against the company in the last three years, of which almost half have to do with delivery issues.

Five On Your Side called Solid Gold Sound. Operations manager J.D. Clifford said the video would go out "by the end of April." As for the promise of a February delivery, he said he "didn't see a reason for the additional delay" but suspected it had to do with editor "turnover."

Ogburn said she just wants the company to turn over the video.

“I'm the type of person sometimes I let things go, but this was one thing. It's my daughter's wedding," she said. "It's a time she can look back on, see what kind of fun she had, kind of see everything in action that she didn't get to see and laugh and enjoy and show her children so I think it's very important.”

If Solid Gold Online sticks by what they told Five On Your Side, Ogburn should get the video this week. Five On Your Side will keep you posted. Ogburn was in touch with the videographer who taped the wedding.  He said he still has a copy of what he shot and said he can edit it.

Ogburn said she does not think she should have to pay again for something she already paid for and doesn't think that videographer should do it for free.

8 Comments

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  • JMcLean May 3, 2007

    Yeah, that's wierd...I read that with no problem. As a matter of fact, it took me a second to realize the words were all out of wack.

  • n888ys May 3, 2007

    This is weird, but interesting!

    fi yuo cna raed tihs, yuo hvae a sgtrane mnid too

    Cna yuo raed tihs? Olny 55 plepoe out of 100 can.

    Hey MYVIEW, check this out and quit being such a nit-picker!!!

    i cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg. The
    phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde
    Uinervtisy, it dseno't mtaetr in waht oerdr the ltteres in a wrod are, the
    olny iproamtnt tihng is taht the frsit and lsat ltteer be in the rghit
    pclae. The rset can be a taotl mses and you can sitll raed it whotuit a
    pboerlm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by
    istlef, but the wrod as a wlohe. Azanmig huh? yaeh and I awlyas tghuhot slpeling was ipmorantt! if you can raed tihs forwrad it

  • methinks May 3, 2007

    Hind sight is 20/20, but I always go local. That way if I need to follow up I can do so in person.

    And myview, that was un-necessary. Some people type shorthand and some people do have literacy problems.

  • myview May 2, 2007

    justfortheheckofit - you might consider investing in 'spell-check' or go back to school . . .

  • oceanchild71 May 2, 2007

    Hopefully karma will catch up to the owners of this company and the people not doing their job. That is ridiculous!

  • justfortheheckofit May 2, 2007

    That happen to my husband and i ten yrs ago when i our photo took off with our money and pictres and we left with nothing. We finally find him and press charges and we finally got our pictures.
    Good luck !! I hope you get your video.

  • Jokers Wild May 2, 2007

    how about they edit the video, send it to her along with atleast a 50% refund??? I mean come on, I run a business as well and could not even dream of getting one ounce of sleep if I treated customer's HALF as bad as these clown's!! 67 complaint's with the BBB, WOW! its a wonder they even still have a business!

  • angora May 1, 2007

    What's wrong with memories?