5 On Your Side

Accounting Mix-Up Leaves Raleigh Woman Without Insurance

Posted December 28, 2005

— If you pay for insurance, you want coverage. If you paid and didn't get that coverage, you want your money back. That's all a Raleigh woman wanted when she did not get the coverage she paid for.

Dawn Overman signed up for AFLAC insurance with her previous employer, Cary Women's Center. About $180 in premiums was deducted out of her paychecks.

However in August, AFLAC sent a letter saying she was not covered.

"I said, 'Oh no,' and I called them," Overman said.

An AFLAC representative told Overman Cary Women's Center did not pay her premium.

"I was in shock because I wasn't expecting [it]. If it's coming out of my check, I would assume that they would take the actions needed to mail my money in to where it needed to go," she said.

So Overman called Cary Women's Center. She said she left repeated messages for their accountant, Maurice Hamilton. She said when she finally got through to him, he promised to look into it.

Overman called again the following week and says he told her he would take care of it that day.

"He told me he would call me that night to verify the total amount," she said. "He never called me back. And then, he would not return any of my phone calls after that.

"I was a little angry at first and then I said 'Well, I'm going to -- one way or another -- I'm going to find someone to get my money because I worked for it," she said.

Overman called Five On Your Side. When Five On Your Side called Cary Women's Center, Hamilton blamed an "accounting glitch" and said things "slipped through the cracks." He issued a check for $180 the same day.

"I screamed I was so happy," Overman said.

Hamilton told Five On Your Side other employees were also affected, saying there was simply confusion figuring out multiple payments for multiple employees.


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