5 On Your Side

Man Embarks on Effort to Remove Embarq Cable

Posted February 5, 2007

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— New neighborhoods mean new phone and Internet installations, which sometimes entail temporary connections. But a Holly Springs man turned to 5 On Your Side when one connection didn't appear to be temporary.

Craig Marsch first noticed an Embarq cable in October. Hundreds of feet of it stretched from a phone box, across three driveways -- including his -- in front of a playground, around a corner, across another driveway and into another phone box.

"I was, like, 'We got to get this fixed,'" Marsch said, adding that he moves the cable at least one a week to make sure it's out of the way as much as possible.

He called Embarq to find out what it was and when it would go away, and he said he was told someone would come out to remove the cable. When no one did, he made more calls and even stopped an Embarq repairman in the area.

Everyone told him they didn't know what the cable was for or how long it would be there, he said.

"How can you not know what it is? You have it going from one box to another box, so it's obviously a carrier or something. How can they not know what it is?" he said.

More calls got more empty promises, Marsch said.

"They never called us back. They said they would call us back. They said they would send somebody out. I've yet to see anybody out," he said.

Marsh said he is concerned about service and safety.

"I saw two kids playing jump rope with it., three kids playing jump rope with it," he said. "We ended up calling (5 On Your Side) because ... we had enough."

Embarq spokesman Tom Matthews told 5 On Your Side that the cable was meant to be temporary to provide service quickly for a nearby customer. The cable isn't necessary anymore, he said, and it was removed the same day.

Marsch said he is happy the line has finally been removed, but he said he couldn't believe the situation had gone on for so long.

Matthews said it shouldn't have taken so long.

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  • gvmtcheese Feb 8, 2007

    Hmm, I'm thinking Arby's. I am sorry 5 on your side got called for such a childish issue.

  • BIG YAWN Feb 8, 2007


    I used to work for Time Warner as an installer. We would do a new drop and then call in for a contracted bury. Once we turned the bury job over to the contractor it was their job to schedule it and to see that it was done. Time Warner doesn't do the actual burying of the cables. Time Warner does take the complaint calls and acts as the liason for the contractor. That's how TW gets stuck in the middle. They take the blame for the contractor. As far as Embark goes.....if my company (Sprint) had a bad reputation I'd change my name too. Crap by any other name is still crap!

  • jbeale1 Feb 8, 2007

    I was in Ahoskie, N.C. and my cell phone service (Cingular) was no service at all. Embarq has a monopoly on all the pay phones there. I wanted to call home collect from one...had to go through an Embarq operator which was like speaking to someone in India. Get this: $12.55 for a three minute call. What is this company really? I didn't make the call. Embarq can...well, you know what I mean.

  • What The Deuce Feb 7, 2007

    If you want a utility company to do something....call the Utility Commission...they will be on it that day usually.

  • Junebug Feb 7, 2007

    I would have yanked it out and thrown it in the trash from day one.

  • Red Feb 6, 2007

    I had a similar problem with Time Warner a few years ago. They ran a new line for my neighbor through my back yard, where the box is. But when they buried her line, the cut mine. They came out the next day to replace it, but didn't bury mine. It sat like that for two weeks until the lawn crew ran over the line, cutting signal to my house. I had to call Time Warner back and ask that they run yet another line and this time bury the damned thing.

  • mtadish Feb 6, 2007

    With your luck, they'd figure out you cut it and make you pay for the repair...just kidding!

  • owlady Feb 5, 2007

    I agree with bcromer. My thought was to cut the cable also and then see who showed up to "fix" it! :-)

  • Kilroywashere Feb 5, 2007

    If it had been stretched across my driveway, it would have only been there long enough for me to go get my cable cutters.

  • Low Voltage Feb 5, 2007

    He could have called Loonie Lonnie's Removal Service!