Rocky Mount, N.C. — Hundreds of young dance students, thousands of dollars spent on photos and plenty of frustrated parents.
5 On Your Side has a list of more than 17 complaints right now from angry parents, as well as the studio owner, who paid for photos at a dance studio they did not receive.
Plenty of parents never got the pictures they paid for as part of a weeklong photo shoot at Crystal's Elite Dance Studio in Rocky Mount.
The studio hired photographer Laura Jolly to do the job. Many parents are not happy with the photos taken in May, promised by June and not delivered until this month.
"I think she's really just ignoring the problem it seems like," Stephanie Tamisiea said. "I sent her two emails myself and I've gotten no response."
Tamisiea paid $100 for a CD of her daughter, Anna. Initially she didn't get one. When it finally arrived, it wasn't complete.
"I have six poses that are missing," Tamisiea said.
She's one of more than a dozen parents who complained to 5 On Your Side about pictures not being delivered, and the quality of those that arrived.
Traci O'Conney paid $50 for a photo package of her daughter.
"Obviously if she is a professional, she would know how to crop photos and not crop things out like a child's foot or hair," O'Conney said.
Crystal Harrelson owns the dance studio and hired Jolly. She says after repeated calls and emails, Jolly finally dropped off some of the photos.
"It was over $10,000 that she got paid during that week," Harrelson said. "When she saw me open a package and start looking at 'em, she was out my front door. I started calling her as she pulled out of my driveway, and it took me three days to get in touch with her."
5 On Your Side went to Laura Jolly's house in Rocky Mount, just to find out what in the world was going on. But a sign outside said "no trespassing."
5 On Your Side called and sent an email. Four days later, she offered an email response saying the dancer photo shoot was an "aberration." Adding, "We are working diligently to correct those mistakes at no additional charge to consumers" and that she expects to have "a quality, final product to customers in the near future."
"I just want whatever my parents paid for," Harrelson said. "They're not asking for any extras, they want whatever package they ordered to be fulfilled."
"Why would she sign up for a job that she knew she could not handle?" O'Conney said.
"At this point I really don't want my money back," Tamisea said. "I just want my pictures because there's really no way for me to recreate that moment."