5 On Your Side

Isaac causing headaches for airline travelers

Posted August 28, 2012

Hurricane Isaac is causing problems for thousands of travelers.

Whenever a big storm approaches an airport, flights are canceled in those bold red letters travelers hate to see on the schedule board.

It's been the fallout from Isaac as it trekked across the Caribbean and now into the popular tourist and convention city of New Orleans.

Whether it's a hurricane or snow storm, when bad weather approaches, 5 On Your Side hears from viewers who want to change travel arrangements. They want to go early, late or not at all.

Your options depend on which airline you fly.

Most airlines waive rebooking fees, which can cost you as much as $150 per ticket.

As for the deadline on when you need to rebook, some airlines give passengers nearly a year to fly. With others the deadline is this Friday, just a couple of days after Isaac's expected arrival.

Travel experts say United and Frontier Airlines have some of the most generous policies right now. American, Delta, JetBlue and US Airways have some of the most restrictive.

Some airlines, including United, are offering full refunds to passengers who just want to cancel.

Check out CBS News for more information.

But a warning: If you get stuck at an airport because of a delayed or canceled flight based on an uncontrollable situation, such a hurricane, airlines do not have to offer you meal vouchers or hotels stays. With bad weather, they're pretty much off the hook.
 

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