5 On Your Side

Nash County man at odds with builder over crooked fence

Posted March 21, 2012
Updated March 22, 2012

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— A Nash County man spent thousands of dollars on a privacy fence that's crooked.

Mark Wiggins blames the installation. Seegars Fence Co. of Rocky Mount blames Wiggins.

At first, from a distance, the fence looked great, Wiggins said. It wasn't until a couple of months later, he said, that he got a closer look and noticed problems.

"We have an up-and-down effect on the top of the fence," Wiggins said, "and we have an in-and-out sector."

He paid almost $3,000 for the fence. He said it was supposed to be 6 feet tall, but at 5 feet 9 inches, he's taller than the fence.

Seegars installed it last June. Wiggins said he looked at it only from a distance because he had grass growing 2 feet high around it.

Two months later, he killed off the grass and noticed the irregularities.

"If I had never treated the grass to get rid of it, I probably never would have noticed it," Wiggins said.

He said he called Seegars to take a look.

Mark Wiggins' Fence Nash County man at odds with builder over crooked fence

Vice President Roy Garner told 5 on Your Side that Wiggins' time frame is off, that he didn't notify them about the issues until September – after Hurricane Irene hit.

Garner said it wasn't until December, after his company caught up on storm-related repairs, that he was able to assess Wiggins' fence.

Garner insisted that the height issues are hurricane- and water-related, saying Wiggins' property has a problem with storm water runoff.

The bottom line from Seegars Fence is that installation is not to blame.

As for the weave of the fence, there are two sides to that story.

Garner said Wiggins was told from the beginning that old tree stumps in the ground would have an impact on the fence's alignment and that Wiggins agreed to it.

Wiggins said that conversation never happened

"This is his mess, not mine," Wiggins said. "There's nothing that I did. I didn't install the posts. I didn't install the fence. He installed it. I think he or his workers should be liable for it."

Seegars offered Mark a discounted repair price of $125.

Wiggins said he doesn't think he should have to pay a penny more.

Seegars didn't document the stump issue on the order form, so it's not noted anywhere that the fence would be crooked.

The are a couple of things consumers and business owners can learn from this. If you have work done at your home, fully inspect it right away and address any concerns immediately. Businesses should respond in a timely manner before a problem gets worse. And both sides should document everything.

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  • awood2 Mar 23, 2012

    They installed it in June. He was still cutting grass in June. He should have noticed the "big" difference in height then on the fence if it was there. You check, check and recheck before the company leaves when they do the job. Not months after. They owe him nothing.

  • getovrit Mar 23, 2012

    If the homeowner had reported the problem immediately after the job was finished then the company would have been responsible for the fixes. Common sense dictates that you inspect a job like this before you pay for it. Unless you paid for a warranty on the fence, once you accept the work as complete you become responsible for the repairs. Own up to your responsibility as a consumer. Take the discount and be thankful for it.

  • albegadeep Mar 22, 2012

    I've paid for a company to do home repairs, and of course you check it immediately! (Even caught a problem and made them fix it.) This guy didn't even bother to mow where the fence was going to go, and didn't inspect the work for two months.

    Pay the $125 (a REALLY discounted price!) and get it fixed.

  • dentonspainting Mar 22, 2012

    GARNER-said he told Wiggins about the old Stumps-but it want in Seegar's document order I think they are trying to get out of fixing the fences---I think they should stand up and fix the fence -

  • superman Mar 21, 2012

    Sorry man, if I had paid $3,000.00 for a fence I would have certainly taken a look at it before I gave him my check. Since be didnt inspect it when it was completed-- he just has no case here. No way for him to prove what or when it happened. He did not get or pay for a "lifetime warranty".

  • Fuquay Resident Mar 21, 2012

    He should have walked out there in June and looked at it. End of story. Can he document when he call the fence company about it? If the grass was 2 foot high, maybe he should have mowed or killed the grass before the fence we up.

  • jeff27577 Mar 21, 2012

    sounds like the h/o should of payed a little closer attention to the fence after it was built.