5 On Your Side

Raleigh bride waits more than two years for wedding album

Posted February 29, 2012

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— One local bride had to wait more than two years for her wedding album.

Penny Dupree Hall married Chris Hall on October 24, 2009. She finally saw the album last week – two years and four months later.

"They're excellent photographs," Penny Hall said. "It's just I had to beg for what I paid for."

Hall said she is satisfied with the album, just not the timeline.

"I didn't even realize he had taken this picture until I opened up the album, and I'm, like, ‘Oh goodness,’" she said.

She hired Joseph Mahoney of J Archer Photographer in Wilmington after seeing pictures he took at a friend's wedding. The Halls paid him $1,200.

Penny Hall said he was late the day of the wedding but stayed later than originally scheduled. So, she thought things were fine.

A few weeks later, he sent a disc of the proofs for the album. Penny Hall told 5 on Your Side she "sent him an email back saying change these photos out, replace them with these," but she said she didn't hear from him.

Months passed, she and her husband had a baby, Thomas, who is now 18 months old. Life got hectic. The album fell from the list of priorities until the end of 2010.

"I started emailing him again, and then it was, 'OK, I'll get it taken care of in six to eight weeks,'" Penny Hall said.

She says two to three months would pass, and she’d email again. She'd get apologies and excuses but no album.

bride wedding album delay Bride gets wedding album after two years

When word came that her husband would soon deploy to Afghanistan, Penny Hall knew she wanted the album before he left. So, she gave Mahoney a must-have date for getting it to them. When it didn't arrive, she contacted 5 on Your Side.

When 5 on Your Side called Mahoney, he didn't dispute anything and blamed the delay on personal and business problems. He promised to ship the album.

"One phone call from you and he was emailing me, wanting to know, 'Do I need to ship it to this address?'" Penny Hall said.

The album arrived Feb. 23.

"I am pleasantly thrilled today that, you know, two and a half years later I have my album," Penny Hall said. "It's honestly better than I would have expected it to be. I just hate that it's two and a half years later."

Mahoney also gave Penny Hall the rights to print the proofs. He told 5 on Your Side he has since shut down his photography business.

7 Comments

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  • claygriffith01 Mar 2, 2012

    Wow, you guys are funny. It's now her fault that she received terrible service? If she didn't pay him for two years for work he did, I bet his "Business and Personal Problems" wouldn't have gotten in the way. No matter how you look at it, the business in this case dropped the ball big time and deserves the bad press.

  • LuvLivingInCary Mar 2, 2012

    the headline should appropriately say the bride didn't do anything for 15 months and then had wrap be her papa daddy and do what she should have done in the first place. another misdirected sensational story.

  • Pseudonym Mar 1, 2012

    #FirstWorldProblems

  • bmullins Mar 1, 2012

    whatelseisnew - so you'd like to destroy someone's business for one customer? And $1200 being an excessive amount of money? Wow. Maybe if you realize that the one wedding day turns into about 40 hours of work, then take out the cost of the album, the cost of the equipment, taxes, insurance and, wow, he probably made $10 an hour. Maybe that is "excessive" to you but in the real world, that is dirt, dirt cheap.

    Ya, the photographer screwed up totally but doesn't everyone? He made it right - it took a nudge from a phone call but the client is happy, why would you want to destroy the guy? Is he your competition or something?

  • superman Mar 1, 2012

    She ignored the first warning that things were not going to be ok. If I have work scheduled or an estimate scheduled if they are late or dont show up for the first meeting--they dont get a second chance. Being late is the first indication of things to come. Also never pay 100% in advance. When they have all your money they have no reason to complete the job in a timely manner. It is never a "ripoff" when you agree to the price ahead of time. That is buyers remorse. Shop around-get the best price and check references. Check the Better Business Bureau. Have a completion date in the contract. Take them to small claims court if they dont provide the service by the due date. Send e-mails and print out copies. Document everything as it happens. Dont wait until you find there are problems and then try to reconstruct the chain of events. Treat everything you do as if you already know there are going to be problems. Bottom line--plan ahead for disaster.

  • uncwilm Mar 1, 2012

    Once again 5 on your side did nothing but do what the consumer did not do; follow up. Why can't five on your side do a story on how to follow up and not let months go by without contacting the business in question. Wral please stick to reports on review that consumer reports has done, that is useful information not hurting the business of small companies.

  • whatelseisnew Feb 29, 2012

    Five on your side should run this story at least once a week for the rest of this year to warn people off from hiring this guy. At the very least he should refund the 1200 dollars as a small way of apologizing for such unacceptable behavior. It is sad that photographers are ripping people off in the excessive amount of money they charge.