5 On Your Side

State accuses Cary furniture firm of deceptive practices

Posted September 26, 2011

A Superior Court judge has ordered a Cary company that sells furniture online not to take any new orders or payments until it fulfills existing orders or provides refunds.

Attorney General Roy Cooper filed suit last week against Grand Furniture Gallery and its owner, Max Robert Godfrey Jr., based on numerous complaints from consumers who paid the company money but never received their furniture.

Judge Osmond Smith agreed late Friday with Cooper’s request to temporarily bar Godfrey and his company from taking any new orders or payments. Cooper is also seeking to permanently bar the company and its employees from unfair or deceptive business practices.

“Companies that take your money need to be prepared to make good on your order or they shouldn’t be in business,” Cooper said in a statement. “Our goal is to make sure consumers get what they paid for or help them get their money back.”

As alleged in the lawsuit, Grand Furniture Gallery requires consumers to pay for orders in advance. Since late 2010, the company has either required payment by check or encouraged it by offering discounts.

Grand Furniture Gallery website Cary furniture dealer again cited by state

Consumers who place orders with the company are usually told that their items will arrive in four to 16 weeks, but the items don’t arrive as promised. Under federal law, mail order companies must tell consumers if their orders will be delayed and offer them a new delivery date or a refund.

According to their complaints and affidavits, most consumers who’ve complained about Grand Furniture Gallery say they’re still waiting to receive their furniture or get their money back.

Cooper contends that Godfrey has previously owned and operated two other furniture companies and that at least one of them, NC Home Furniture, had problems delivering orders as promised. The Consumer Protection Division was investigating the company when it filed for bankruptcy in December 2006.


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  • pulstar40 Sep 28, 2011

    "...permanently bar the company and its employees from unfair or deceptive business practices." So in other words, it's okay to do that as long as it's only temporary?

  • simplelogic Sep 27, 2011

    "Cooper is also seeking to permanently bar the company and its employees from unfair or deceptive business practices."

    Does anyone else find that funny?

  • LuvLivingInCary Sep 26, 2011

    it's cause the old days where you went into the furniture store and bought it off the floors is gone. it's made in china and sent to you on the slow boat when you order and takes forever.

  • AWB Sep 26, 2011

    Only on WRAL!

  • AWB Sep 26, 2011

    If you don't like it, you don't have to live there! In fact, I've been trying to return some defective software to Microsoft since 1995, but they refuse to accept it.

    If the AG wants to prosecute fraud, he can stop giving the mortgage fraud industry a free walk, and perp walk them, instead.

    Only in Cary? Only in DC and on Wall Street! There, sniff that Bernanke! Boo yah!

  • Shamrock Sep 26, 2011

    "Only in Cary!"

    You must be kidding, this happens everywhere!

  • IzzMad2016 Sep 26, 2011

    Why only in Cary? Just curious. I had no idea ALL of the shady business people were in Cary.

  • OGE Sep 26, 2011

    Only in Cary!