WRAL SmartShopper

WRAL SmartShopper

Reminder to check your receipt

Posted February 13, 2011

Here's an example of why you should always check your recipet before you leave the store. Thanks to Margaret for sharing via e-mail her experience at Kroger earlier this week:


I attended your  workshop at the XYZ Club in Durham last week and set out to get back into couponing; I used to do a lot but then stopped for several years.

I took to heart some of your suggestions, like checking the register tape before leaving the store. Here's what happened this morning:

I went to the Kroger store on Hwy 54 in Durham as I always do on Tuesdays. As I was roaming the aisles with my notebook open, I stopped at the 10 for $10 bin where they had bags of Russell Stover Sugar-free candies and picked up a couple bags for my husband who is diabetic. As I was checking out, I noticed a rack by the door that had the same candies for $1.69 a bag. Before leaving the checkout area, I checked my tape and found that I had been charged the $1.69 price so I went right to the service counter and asked about it. The gentleman there went to the aisle where I'd found the candies and came back with a bag and asked if that was what I had purchased. When I confirmed it, he gave me back the full price for one of the two bags I bought and the $.69 for the other one! I suspect that if I were to go to the store now, the 10 for $10 bin would have something else in it because the woman behind me in line at the checkout also went to the service counter; she'd bought 9 bags of the candy! That could have been rather costly for Kroger!

Just thought you'd like to know that your suggestion paid off for me."

Margaret E.

Price Scan Guarantee

Great job checking your receipt, Margaret! In case some of you don't know, there are a number of stores in our area who have a Price Scan Guarantee. This means that if you are overcharged at the register and you pay the incorrect price, you can take your receipt to customer service. At customer service, they will verify what you purchased and go to the shelf or sales ad to verify the advertised price. Once they see that you have paid more than the advertised price, they will give you the full money back that you paid for the item and you get to keep it. Yes, your item will be free! If you bought more than one, the first one is free and you will be refunded the amount you overpaid for the remaining items. It doesn't happen a lot to me, but I always check my receipt before leaving the store.

Stores that offer a price scan guarantee include Food Lion, Harris Teeter, Kroger and Lowes Foods. Sometimes the cashier at customer service is not aware of this policy so you may have to remind him or her about the policy if they only give you back the amount you overpaid.


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  • kcampbell113 Feb 13, 2011

    I try not to shop with the kids because by the time we leave the last thing I want to do is check my receipt - when they are not with me I have caught some major errors.

    Today I went to CVS and picked up the dental floss that was on sale and you go $2 ECB. I check my receipt at the car and found the ECBs had not printed. Went back in the store with my receipt and picked up the ad. Stood in line again and showed the checkout person the error. She told me I had to have the item so I went back to the car and got back in line. The she looked at everything and told me I had picked up the wrong item. I asked her to come look at the shelf with me, which she did, and clearly the sign was on the product I bought but the clerk then thought the sign was on the wrong product. I showed her the add again and she finally agreed with me. Back to the register where I got my $2 ECB. I felt sorry for the people in line behind me but I wanted my $$.

  • batey3 Feb 13, 2011

    Back when Armour Meatballs were BOGO at Kroger a couple of weeks ago, I was charged full retail ($3.99) for all that I purchased. Of course, I returned to get my money back but they never offered to give me one for free. Now that I know about the Price Scan Guarantee, I won't let that happen again. I was there on a Tuesday night after 8:30 PM. Maybe that had something to do with it?? It shouldn't have but I have no idea when they start changing/entering the prices for the next sales...

  • ducklab Feb 13, 2011

    Also a reminder about the store brands satisfaction guarantee... I bought some ckn legs from HT that were marked down due to the date. Went to make them that night & they smelled like rotten eggs. :( Stuck them in the freezer & took them back 2 days later. I was given double my $ back because of their brand guarantee.
    Customer satisfaction goes a long way!

  • ducklab Feb 13, 2011

    I always check my receipts. Walmart charged me for 4 pizzas when I only bought 3 last month. Last week target charged me for 3 bags of chips when I only got 2 & the free salsa I was supposed to get w/ 2 chips I ended up paying for. I also did not get my .05 bag credit. Caught both & got my $5+ back before I left. Much easier that way!

  • finesse187 Feb 13, 2011

    A couple of months ago I went to my local LF, used my rewards cards, but there was something wrong with their system. I checked my reciept, saw the error ,and went straight to customer service desk. The lady immediately figured up what I was owed and I walked out with $15 extra. Lately I have been checking my receipts!

  • nyteachnc Feb 13, 2011

    Continued... She said the items I bought didn't qualify. She said I had to purchase at least $3 on the bar of soap (I listened quietly...) and that since the soap was only $1.12, I didn't get the credit on the deodorant ($2.59). Well, I said please pull the coupon from the register and save it for me when I come back. She told me she couldn't as it was already scanned and used. (WHAT???) I politely told her it couldn't be "used" since I did not get credit for it. She took my name (I made sure to write hers!) and said I could get the coupon when I came back.

    I went back a few days later the lady at customer service was GREAT! She immediately assisted me in correcting both the coupon (I did get my free deodorant!) and the sunscreen credit.

    So... lesson learned. Even when in a rush to leave, ALWAYS check your receipt BEFORE leaving the store! It took me 35 minutes (both ways) to go and correct the problem that would have taken a minute had I not left the store.

  • nyteachnc Feb 13, 2011

    Always check your receipt!!! Why didn't I do that last weekend? Well, I was running late.

    At Target I saw a good deal on California Baby Sunscreen (less than 1/2 the regular). I bought 2, and was OVERCHARGED on BOTH. I was still putting things up on the belt when they were scanned.

    When I got home, I checked my receipt. I was charged double on each sunscreen! Then I made sure each of my coupons came off, 1 did not!

    I immediately called Target (White Oak) and the customer service lady called to price check the sunscreen. She said I could come back to get the credit.

    Then I asked her about the coupon for Buy 1 bar or body wash (Olay), get 1 original Secret for free (up to $3). continued...

  • leeandkaren2 Feb 13, 2011

    Whole Foods has the price scan guarantee as well.

  • brown121rk Feb 13, 2011

    Thanks for the information, Faye. I was not aware of the Price Scan guarantee. On Friday at the Lowes Food on HWY 70 in Clayton I was overcharged for both grapes and apples to the tune of $10+. All they did was correct the mistake, which I was grateful to catch before I left the store. Next time I will ask about the guarantee.