WRAL SmartShopper

WRAL SmartShopper

North Hills Harris Teeter visit

Posted May 4, 2010

After I taught a lunch and learn class in Knightdale yesterday (shout out to all the Schneider Electric folks!), I decided to take a field trip over to the new Harris Teeter at North Hills. It was a combination of research and triples shopping. That's my story, and I'm sticking to it.

My first reaction was....where is the new Harris Teeter at North Hills? I drove right by that little tiny HT sign and once I got to the old HT, I knew I was lost. Thanks to the nice lady in the car next to me at the stoplight who sent me in the right direction.

When I finally found the HT (after passing it again and having to make a u-turn and double back), I found very easy parking outside the entrance. I didn't park in the parking deck because there was a space right in front of the stairs leading to the front entrance, which made me happy.

When I walked in the store I was immediately greeted by a super friendly employee and the adventure began. Although they were out of a number of items (which is to be expected at any HT this week), they had enough for me to find my 20 to triple for the day.

I was especially excited to check out the infamous elevator and see if it deserved all the grief I have heard from others. Going up, there were 3 carts in there with me and it was a little bit of a squeeze, but no big issue. On the way down, there was a longer wait while the folks coming up loaded on to the elevator. On both trips I had nice chats with people who were waiting as well so it wasn't a bother.

When I got to the checkout line, the cashier was just as friendly as the first employee who greeted me. Her name is Pearlie and she is one of the Customer Service Managers. I have to tell you, Harris Teeter is lucky to have her. She was friendly, upbeat, very nice about all my coupons and completely professional. I asked her if she had any couponer horror stories to share from triples (which I ask all the managers) and she said folks had been very polite this week. Kudos to North Raleigh shoppers for using good couponing etiquette! 

Thanks to Smart Shopper blog reader Mike for the kind words he shared while I was in line. He and his wife are now saving 50% off their grocery bill and I was thrilled to hear about his savings!

All in all, it was a very positive trip to the much maligned new HT. Yes, the elevator is no fun if you are in a hurry. Yes, the changes they are making with product placement will help. But other than that, I like the new store and will definitely shop there again. There is a quaintness I appreciate about the inside and outside layout. The friendliness of the employees and the great deals are definitely enough to keep me coming back!

Next week I will be visiting the new discount grocer in North Raleigh, Common Cents Grocers. We are shooting the May blog video there and it should be posted sometime around May 15.  Happy last day of triples!



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  • Amomoftwo May 7, 2010

    My experience here has gotten better as I have shopped more frequently and the new re-design has helped to. I do enter from Six Forks Road and park on the 2nd floor of the shopping deck, take the elevator down, get a cart and shop away. I now know to pick up items on the top floor first, then shop the lower level so frozen items don't thaw, milk doesn't get hot, etc. It's easier to load my car and put away the cart on the 2nd level than the congested first level. The deli employees have been super as have the meat counter employees. It's definitely drawing lots of customers.

  • Faye Prosser - Smart Shopper May 5, 2010

    Great story little blue! It's so nice to get such good customer service.

    Sarah - I bet your little one likes the view from way up there!

    I definitely agree with everyone about the layout. I can imagine that any 2 story grocery store has it's challenges.

    Happy - you are so right - that deck would be perfect when shopping on a rainy day.

  • Faye Prosser - Smart Shopper May 5, 2010

    Tom - you are too funny and way off base. I give all the stores fair and equal treatment. Those that offer better deals get more of my time and blog space. Simple as that. When Food Lion and Walmart start doubling and tripling and offering the great loss leaders that Lowes Foods, HT and Kroger can offer, they will get more deal space. Can't remember the last time a Food Lion or Kroger openned up, actually. Can you?

  • TomIn Ral May 5, 2010

    Great employees, good weekly sales, but a miserable design. I do not like the parking. Can't wait til they move somewhere else.

    WRAL sponsor. I wonder if it would have been as favorable otherwise?

  • happy May 5, 2010

    I've shopped at that location twice now. It's near my office but I tend to go on Saturday. Actually, the deck is more convienent to park in and easy to access going in and out. If it ever comes a driving rain and I have to go to the store, this will be the one I go to.

    Customer service is extremely friendly there. Couldn't ask for better. The layout is horrible. I did learn on my second trip, to start upstairs first and that helps. It's just not laid out well for someone who wants to run in and run out. I guess that is their plan.

  • little blue 2 May 5, 2010

    I'd like to piggyback and share my HT story. I went to the Apex store on Saturday evening and was extremely impressed. I had a coupon for $20 off of a $50 order. They also had dog food BOGO, so I very carefully calculated my entire list so as to spend $50. Alas, when I got to the dog food aisle, they were out, which threw my entire budget plan into a tailspin. I went to the Customer Service desk, where they called a CS rep (I regret that I didn't get his name). He said he had some dog food in the back, c'mon. He took me back into the stock room, where he proceed to unpack most of a pallet of cans and boxes until he unearthed four bags of dog food for me. I was able to complete my shopping trip, very satisfied. And I spent $40, saved $58. :-)

  • shall6 May 4, 2010

    Glad you love my Teeter Faye! And I've also had some great experiences with the staff. I've had a few things ring up incorrectly (ie. not getting my $3 off for getting three Kashi's the other week) and customer service has been great about it. Also love the tables on the second floor. My five-year-old loves having lunch up there and watching the scene below.

    Sarah (of Go Ask Mom :) )

  • Faye Prosser - Smart Shopper May 4, 2010

    total - you are too funny with your u-haul!

    I also went mid-day, heazer so the store was not too busy - which made shopping easier of course.

    ac - You have a good HT! I think I'll call corporate to compliment Pearlie because she was so nice.

  • heazer May 4, 2010

    I don't mind the store either, but I wouldn't want to do a HUGE shopping trip there since they just don't have as good a variety as a larger store. The meat department was awesome when I was there and had a great variety and excellent quality. All the food stations were fun to browse as well!

    As an aside though, I visited on a weekday when the store was fairly empty long after the opening. They had the Raleigh PD stationed outside asking you to use the parking deck to park. Apparently the "outside" spaces are for those businesses that face them. I can see the point, but I think by now most people that frequent the store use the parking deck so it shouldn't be an issue now with overcrowding!

  • t0tAlChA0s May 4, 2010

    I wish we had one of those Commen Cents Grocers on this side of town (near 40/42). My dad has a store like that near his house in Florida. I almost had to rent a u-hal to bring back all the groceries I got!