WRAL SmartShopper

WRAL SmartShopper

Recall of some Children's Tylenol, Motrin and Zyrtec

Posted May 2, 2010

McNeil Consumer Healthcare has voluntarily recalled a number of Children's Tylenol, Motrin and Zyrtec products.

Here is more info from the FDA:

"McNeil Consumer Healthcare is initiating this voluntary recall because some of these products may not meet required quality standards. This recall is not being undertaken on the basis of adverse medical events. However, as a precautionary measure, parents and caregivers should not administer these products to their children. Some of the products included in the recall may contain a higher concentration of active ingredient than is specified; others may contain inactive ingredients that may not meet internal testing requirements; and others may contain tiny particles. While the potential for serious medical events is remote, the company advises consumers who have purchased these recalled products to discontinue use."

Thanks to Debbie for sending me the recall info. More details can be found at the link in the box above.


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  • stephkenner May 5, 2010

    I learned about this recall Sunday evening after I had been giving my daughter Tylenol & Motrin since Friday. I couldn't get her fever to go away. She has strep throat & after a trip to the ER, she was given antibiotics & I was told to keep giving her both pain relievers. After hearing about the recall & looking it up online, I made a trip to Walgreens & bought their brand of Tylenol. Within 24 hrs. of taking it, my daughters fever finally broke.
    I called the company yesterday & couldn't get an answer. It kept saying they were experinceing a high call volume & for me to call back another time. I've used these products since my kids were babies, but no more. I'll stick to generics from now on.

  • Faye Prosser - Smart Shopper May 4, 2010

    Thanks for the info Gulf War Vet. Sounds like they are not quite prepared for this recall.

  • GulfWarVet May 3, 2010

    Oh, I forgot to mention, I asked when I might anticipate a callback, she had no information on the timeline. I asked, what, potentially, 24hrs? 36, 48, a week, month a year? She couldn't say. What was the worth of having the number then?

  • GulfWarVet May 3, 2010

    After 30 mins on hold, I finally got a rep on the phone who said they were merely taking names and numbers and would have a product specialist call me back to discuss any matters relating to the product recall.

    I asked her how do I know what lot numbers, what production date? She said ALL of them. I said, what from the beginning production date to current? She replies she has no information on that. But this is the number that we're instructed to call about these matters. I wasn't rude to the agent on the phone, but my gosh, if you are going to put a number out there for consumers' questions... ARM the receiving agents with RELEVANT INFO.

  • Faye Prosser - Smart Shopper May 3, 2010

    Thanks for the info OCMom. I am surprised they were not off the shelf yet.

    J - You are welcome.

  • orangecountymom May 3, 2010

    My daughter went to the Kerr Drug in Hillsborough yesterday and they had not even heard of the recall....I don't think the word is getting out about this....Walmart had pulled their stock off the shelves......

  • j3434 May 3, 2010

    Thanks so much for the info, Faye! I took inventory and had 4 of the offending bottles...ALL opened and one almost used up! I submitted my info online for them to refund or send a coupon or whatever. I tend to try my kids first on lower than the recommended dosage anyway, but it is still scary when drugs are recalled.