WRAL SmartShopper

WRAL SmartShopper

Thursday thoughts: Store coupon polices & contact information

Posted February 16, 2012


It's a great idea to have the store coupon policies with you when you shop at a store in case there is any confusion at the register. Recently, there have been a number of questions on the blog about the grocery store and drug store coupon polices and who to contact when there is an issue or question that is not resolved in the store.

Here is a list of store coupon policy links and store contact information. I recommend you print out the coupon polices for the stores you shop so you have them handy when there is a question in the store. You can also pull them up on your smart phone from these links, if you can get reception in the store.  If you don’t feel like the issue was resolved appropriately, you can always call the customer service number for the store to voice your concern.

If there is another store in the area that you would like to see on this list, post it in the comments section below. I did not include stores that generally do not accept coupons or don’t have any written coupon policy.

Grocery Stores

ALDI store policies HERE
(Aldi does not accept coupons, but they do have some unique policies you will want to know about before heading to their store to shop.)

ALDI Customer Service: Contact them online HERE

Harris Teeter coupon policy HERE

Harris Teeter Customer Service phone number: 1-800-432-6111, option 2.

Kroger coupon policy for printable coupons HERE
Most Triangle area Kroger stores now accept 5 multiples of coupons. Check with your specific store for details.

Kroger digital coupon policy HERE

Kroger Customer Service: There are many different phone numbers available depending on the issue. See the list of numbers HERE

Lowes Foods coupon policy HERE

Lowes Foods Customer Service phone number: 888-537-8646

Food Lion coupon policy is currently not available on their website. Customer service indicated they hoped it would be available soon at FoodLion.com HERE.

As of last April 2011, this was their policy:
· We will only accept coupons that are in date and the product or purchase requirements have been met.
· Competitor coupons will not be accepted in our stores.
· We will accept Manufacturer, Store, Internet and Catalina Checkout Coupons.
· Coupons with limits specified on them must be followed.
· No “cash back” will be given for coupons of any kind.
· Customers may not use more than (1) one coupon per item with a maximum of (10) ten coupons for the same item per customer.
· We will only accept Internet coupons that appear to be originals.
· We will not accept internet coupons from other retailers.
· We will not accept FREE internet coupons.
· We will accept Manufacturer and Store coupons for FREE items.
· The value of the FREE item cannot exceed the purchase price of that item.
We reserve the right to limit the quantity of coupons that may be redeemed in one shopping visit. We also reserve the right to refuse any coupon that may appear to be fraudulent.
Food Lion Customer Service phone number: 1-800-210-9569

Drug Stores

CVS coupon policy HERE

CVS Customer Service phone number: 1-800-746-7287

Rite Aid coupon policy HERE

Rite Aid Customer Service phone number: 1-800-748-3243

Walgreens coupon policy HERE

Walgreens Customer Service phone number: 1-800-925-4733

Big Box Stores

Target coupon policy HERE

Target Customer Service phone number: 1-800-440-0680

Walmart coupon policy HERE

Walmart Price Match Policy HERE

Walmart Customer Service phone number: 1-800-925-6278



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  • Faye Prosser - Smart Shopper Feb 17, 2012

    We are working on putting this list and other links on the front page of the blog. It should be up there soon.

  • Nancy Feb 16, 2012

    Great comprehensive list Faye! Every couponer should have printouts of all store policies and kept with their coupons so they can refer to them until they're "locked into memory"!

  • sewcountrycrafts Feb 16, 2012

    Great Resource! Thanks! :)

  • Ral_Ladybug Feb 16, 2012

    amber- 1 coupon per item. In the ex. you gave, you would have to buy 2 items to use 2 coupons. The only way you can combine is if you have an electronic coupon (loaded onto your e-vic card), you can combine that with a paper manufacturers coupon.

  • ambernicole919 Feb 16, 2012

    silly question but if I have a coupon for $.40 off a product and another coupon for the same product thats $0.75 off do I have to apply each coupon to two seperate products or would it be $1.15 off that one product since its 2 different coupons. This mostly applys for Harris Teeter so it'd double, well super double so would I get 1 product with $3.45 off or does each coupon have to ggo to two products?