Two stores, two DIFFERENT stories in customer service!

I just took a quick break and ran over to Cameron Village to do some errands! WOW! Two stores-- two COMPLETELY OPPOSITE experiences in customer service! I just had to share!

At the first store, I needed to make an exchange. An oddity for this particular chain-- I was not acknowledged as I walked in and never even saw an employee as I hurried through two sections to the back of the store. I found what I needed on my own and headed to the register where the clerk was on the phone. I stood back a little-- guessing she was helping another customer, talking to another store or to a corporate exec! But then, with the phone now wedged between her shoulder and neck, the clerk looked up with an expression of “what do you need?” So I told her. She took the items and started talking. I wasn’t really sure whether it was to me or the person on the phone! She was actually talking to BOTH of us, almost simultaneously! She stayed on the phone for just about the entire transaction! She hung up only in time for me to sign the final receipt, and as she hung up-- she told the person on the other end something like, “see if you can find the Winnie the Pooh bag.” I’m pretty confident that call was not work related! Some people might call it multi-tasking. I think it’s rude and VERY POOR customer service! Either have me wait or get off the phone! I prefer the latter.