Local News

'Do not call' violations top list of NC consumer complaints

Posted April 1, 2014

Attorney General Roy Cooper

— Unwanted sales calls to phone numbers placed on the Do Not Call Registry was the top consumer complaint in North Carolina last year, according to a report released Tuesday by state Attorney General Roy Cooper.

The Do Not Call complaints accounted for 5,076 of the 19,865 complaints filed with the Consumer Protection Division in 2014. Many residents who put their numbers on the Do Not Call registry said they still got calls pitching medical alert and home alarm systems. Many of those calls were automated, which is illegal in North Carolina.

Cooper recommends consumers hang up on robocalls because pressing a number to get more information or stop the calls usually results in more calls, he said.

Problems with loans – including high interest rates, charges for late payments, penalties and fees – came in second on the list of top 10 consumer complaints. Some of the complaints were about problems with online payday loans.

Storefront business that offer payday loans are outlawed in North Carolina, but online lenders are not. The state filed a lawsuit against two of them – CashCall and Western Sky – last year for charging interest rates up to 342 percent, which violates state law.

The remaining top complaints of 2013 were:

• Telemarketing fraud – Scammers were usually overseas and tried to get consumers to share personal information. The scams ran the gamut, from bogus sweepstakes to fake IRS agents to sweetheart scams.

• Health care – Common complaints included charges for weight loss products, hearing aids and other equipment, and problems with medical billing or collection practices.

• Home repair – Consumers complained about shoddy work, contractors who abandon the job after being paid, miss deadlines and go over budgets. There were also complaints about scams that target homeowners with unneeded repairs.

• Motor vehicles – Common complaints included mechanical problems with used cars, difficulties in getting a car title when the dealership has gone out of business and failure to honor warranties.

• Credit and collections – Common complaints included credit repair scams, identity theft, incorrect credit reports and threats from debt collectors.

• Television services – These complaints were about service and billing problems. However, the Consumer Protection Division is authorized to handle complaints only about state-issued cable franchises.

• Internet/computers – Common complaints were about Internet service providers, unsolicited emails, software, hardware and merchandise ordered online that was never received.

• Furniture – Consumers complained about items they paid for that were damaged or never delivered.

North Carolina consumers who want to check out a business, get tips or file a complaint can contact the Consumer Protection Division at 1-877-5-NO-SCAM or submit a complaint online. The division also has a list of consumer tips online.

“Don’t get fooled by common scams or ripoffs,” Cooper said in a statement. “Learn about common consumer problems so you can avoid them, and let us know if you don’t get what you paid for.”


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  • JustOneGodLessThanU Apr 7, 2014

    View quoted thread

    I've received fax calls at work in the past and always wondered why. "It's searching for a fax machine" makes perfect sense. Thanks for the education!

  • Fanny Chmelar Apr 2, 2014
    user avatar

    I still get automated calls. A lot of them. I add them to my 'blocked' contact, which sends them directly to voicemail. It helps cut down on annoying distractions but the robo-voicemail is irritating.

    Good to know there's a complaint form I can fill out. I'm sure it'll do little help but...

    I find it amazing how full the paper recycling bin at work by the fax machine fills up. All "vacation" offers that were robofaxed. One time it was calling every phone in the office looking for a fax machine. I transferred it to the fax machine and we tried to contact them - no luck. Had to have the PBX guy block the number.

  • JustOneGodLessThanU Apr 2, 2014

    Private companies can self-regulate. Disband this Big Government group at once! How dare you infringe on corporate profits.

    (sarcasm - also known as The Conservative Way)

  • John Ragan Apr 2, 2014
    user avatar

    If Ol' Roy was busier doing his job instead of running for governor maybe this problem along with many other would be under control. Leave it to a typical democrat to busy running for office to do his own job

  • dontstopnow Apr 2, 2014

    I just click on and off in rapid succession, works most of the time. And I have a lot of them blocked but it is very annoying for sure.

  • Hoyt Armstrong Apr 2, 2014
    user avatar

    big...blocked one number...and got increased call from that number..Called TWC and asked why and they said that the calling number can pay to have their go thru..so now I sit a call the number back and call them low lifes...or I play tricks with their questions. But I am retired at home all day. and it is fun

  • btneast Apr 2, 2014

    [bIt's our landline that is getting called; not our cell phones.][/b] I think they can be blocked as well. You will have to call your land line provider.

  • ligonmaterial23 Apr 2, 2014

    Back in high school we did telemarketing for ADT and being a bunch of punk kids , if you were rude or otherwise came off wrong or snippy we put you back on the list , sometimes to call back 2-3 times a night . Yea , we were mean lol . If you were polite we would take you off the list for good .

  • sinenomine Apr 2, 2014

    I've considered counting robocalls from candidates. Whoever calls me the most loses my vote.

    As for charities always ask "Are you a professional solicitor?" If the answer is yes ask what percentage the charity gets. I have been astonished at how little this frequently is.

  • LetsBeFair Apr 1, 2014

    I get calls all day long I don't answer on my home phone. its worse than before they had the ineffective law.